DXL Big + Tall — Local services in Annapolis

I ordered 2 packs of 4xlt crewneck tshirts in white for curbside at this location. I called up to ask about how curbside works. I came in the next day and she said they didn’t have 2 of them so she refunded one and proceeded to give me the other in a bag. I looked in the bag and it was opened. Anyone could’ve tried on these shirts. I was mad called corporate to make a complaint. We’ve been coming here for a long time and never had any issues. I called customer service on my phone and said that I can return it there. So i grabbed my sick baby and went inside and told the lady the shirts were opened she proceeded to tell me that she opened them idk about that. Then i told her what they told me on the phone and she didn’t believe me so she had to wait to talk to someone on the phone went to the back to talk to them. Meanwhile my son was crying. Then she came over and did what she was told to ship and expedite the shipping. I will never order curbside any more. She tried blaming me that the inventory went out before the order came across. That’s very unlikely. They shouldn’t show the item in stock if they don’t have it. Worst experience i’ve ever had. I though the lady in store was inappropriate and nasty. Maybe i’ll just...

My encounter at this location was fare. I have no complaints about the store or merchandise. I did, however, feel like the security was way too heightened for what I'm used to. I couldn't use the metal arm thing to get a shirt (keep in mind 50% of the racks are unreachable--there were about 5 customers and only one associate to help), the fitting rooms are kept locked and on the items I returned (all were unworn with the tags still on them and purchased within the last couple of weeks), they were looked over like I might be returning something damaged/worn. The associate that helped me was not friendly or engaging at all. I was pleasant through the transaction in hopes that my friendliness would rub off but it didn't. My husband even commented on our way to our vehicle that the associate might want to look for another job because he seemed miserable. None of this will keep me from shopping at DXL but I would want feedback if this were my...

Lisa was extremely helpful and friendly when we came to shop for my fiance's attire. She was able to make recommendations that helped us make informed choices. This is a small store with limited stock, but my fiance was able to order the jeans he couldn't find in the right color and they are having it shipped to our house free of charge. Like many, my guy hates shopping and it makes him feel self-conscious, but he tells me his confidence is much higher after walking out of that store. This has been our experience every time we have visited a DXL store. Employees really make the men feel normal and confident. The clothing here isn't cheap, but it makes a difference to have well-fitting clothes and a great experience. Also, they were very helpful about explaining Covid procedures about the...