GameStop — Local services in Apex

Going to the store is ok, they do their jobs as expected. The chief complaint I have, and ANYONE else I've spoken to that shops there is they never, ever pick up their phone when you call. That is, unless you continue to call. I've stood in the store with my cellphone in hand while they were all chatting amongst themselves and called the store. With myself and 1 other customer in the store, they chatted away merrily while the phone rang incessantly behind them. I walked up to the counter with my purchase, two games and two controllers for the PS4, and sat them on the counter. I was asked "Will that be all sir" upon which I replied "That depends on if you are going to answer your phone" as I raised my phone up to show him -Gamestop Apex- being called from my phone. "Oh, sorry about that, we were just swamped from Halo and were taking a moment to relax.

Relax? You work in a game store where your job is to sell games and controllers. That includes answering the phone from customers who just might be driving a distance away to get to your store. It's unprofessional and shows a general lack of respect for those who pay your paycheck. Us. The customers. The ones who buy from that store.

Unless I absolutely need a game that day, Gamestop has lost my business. It's a shame. When the woman manager ran the store, Olga I believe, it was done right. The phone was answered, the customers tended to and the store neat. This is why online stores are decimating brick and...

Best Game Stop on the planet! Even though Game Stop as a company somtimes sucks because of terrible trade in value, the staff at this location are oustanding. I had purchased a Xbox One Stereo headset when it first came out and after about two months, Microsoft's cheap quality headset broke. Even though Game Stop's warranty is only 30 days, they replaced it for me and then of course 2 more months later it broke again. I went back to Game Stop and they let me know what to do to get a refund from Microsoft and even made of some of the calls for me. Recently, I wanted to purchase one of the Call of Duty: Advanced Warfare consoles at the midnight release and I arrived earlier that day asking if I could pay for it beforehand to make sure I got one. They weren't able to because of corporate reasons which I understood, but when I came back later that night to purchase one after work, the last remaining consoles had already been purchased. Therefore, one of the staff gave up his console so that I could buy it. I seriously cannot believe the level of customer service that they supply at this location. The staff is always willing to help and I would never satisfy my nerdy gaming needs...

Unprofessional employees and not knowledgeable of the items they sell. When we 1st arrived employees were trash talking a customer that they had an issue with earlier that day; mind you we are in the store as they are talking about customer. We asked about a certain item to see if it was compatible with our system and employee said yes. We got the item home and realized it was not compatible with our system, within minutes of purchase we came back to the store to return it and they said sorry we can’t help you, you broke the seal on the box. We told them that we asked their employee to see if it would work, and they said yes. They proceeded with bushing us off and that we needed to call customer service. After speaking with customer service, they wanted to talk to an employee at the store. Customer service told assistant manager that they strongly suggest to contact the district manager as this was an in-store miscommunication. The district manager agreed to the refund. I can only imagine all the bad things they will say about us in the store while other people...