Witnessed the worse employee ever. Working at the down stairs at parks mall in Arlington. He was finishing up w a customer and was raising his voice at her stating such things as im trying to treat you like a lady, Argued with her about the cookies. The poor lady was apologizing. It was my turn and he stated to me I cant even focus after that lady. While im trying to place my order he called upstairs and then makes me wait as he demands someone to come help him. He hangs up on them. Then proceeds to tell me we always gotta be nice. Ya think? Horrible horrible...
Read moreAbsolutely phenomenal customer service. This mom was a hot mess days before my sons bday, as I could not find a location that had batter except for this location. I sent in my online order the night before and requested they add mushrooms and stars as it was a Super Mario Bros themed bday party. If I could upload a photo of the cake...I would! They went above and beyond! They truly saved the day. This hot mess of a mom was VERY pleased. Thank YOU all for doing a great job and helping my father in law during pickup. Y'all are the...
Read moreUgh! Went here on 4th of July I ordered a dozen cookies first. I then ask the young lady about the brownies bars and are they fresh she threw her hands up like I don’t know. I asked well you wrk here are they not fresh she again just shook her head i said well if they were not made today I don’t want the cookies having already paid for them. They guy walks up that wrks there says forgive her they are fresh. Bought the bar any. Got to my car AND NONE OF THE COOKIES WERE FRESH NOT...
Read more