Helzberg Diamonds — Local services in Arlington

If I could give zero stars I would!

I purchase a ring for my husband on Aug 8th. I was super excited to go to Helzberg because my husband bought two pieces of my ring from here. I felt it only made sense to continue business with them. I purchased the ring for our 15year wedding anniversary. Entering Helzberg I noticed it was on sale , the transaction was less than 7mins literally. The ring was a size 10. I wasn’t certain what size my husband was (being that he has had the same ring for years) I wanted the purchase to be a surprise. So I asked what the return policy was (the associate said there’s a 30 day return policy /30 day to add the warranty) I waited on the warranty because I wanted to make sure my husband liked the ring first. My husband tried on the ring the next day Aug 9, and it didn’t fit, it was to small. We kept it in the box, couple weeks passed, I mentioned to my husband to try on the ring again. Like mentioned before, It didn’t fit and then he decided it was a little too flashy, so I was just gonna take it back. Therefore, I went into the store again on Aug 31st (still within the time frame of the return). Under the impression I could return.

I came in with the ring in box, receipt, bag, even the Helzberg gift paper. The associate, I don’t recall her name ( a Manager, she was being shadowed by a young guy, she wears glasses with dark curly hair) proceeded to examine the ring, asked if it had been worn I told her the TRUTH it had been tried on twice (Aug 8 & 31st). She went forth with the return, she said she couldn’t give the full return to my card, since I paid $500 in cash that I had to get the remaining in a check, she asked if I wanted it to be sent to the store or my home, I called my husband to ask. We both agreed for the check to go to the store. Then the associate said, “something is wrong with the computer I just wanna make sure I do it right, let me go ask one of my co workers a question”.

She never comes back, JON STARKEY approaches me and states, “he can not give a return on rings that have been worn” I say, “been worn” my husband tired it on twice, there’s nothing wrong with the ring!” The manger prior to you (speaking about the woman) didn’t mention anything other than me being able to get a return so what happened???

Overall, It was humiliating, they made me feel like I was small, like I was tryna get over on them. The ring was and still is in perfect condition. I asked to speak with the woman again, they tried showing me a scratch that didn’t exist (if there is a scratch it was there when I bought it, he didn’t wear it long enough to rub it against anything he tried it on raised his hand up an took it off, the both times he tried it on) I even took off my rings to show her the difference of what a ring that’s been worn looks like. Needless to say, the transaction when purchasing the ring they didn’t examine the ring the way they did when I returned it. Also, if there’s a 30 day policy you can’t try on the ring? What’s the point of the return policy. Im not a liar, crook or a conman and that’s how they made me feel. I’ll never go back there! Every time I look at my ring my husband bought me from there I think of this encounter and my heart just hurts. I work in customer service and I would never treat a customer like they treated me. I’m disappointed in the way they treated me and all I did was tell the truth. Now I’m stuck with a ring that my husband...

I had a ring picked out online. I went into the store and used the $400 discount to buy a Monique Luhllier engagement ring for my girlfriend. I negotiated the price with for the CZ to be put in the setting for a little over 2k. The initial purchase was ok. However...

The reason I give one star is what happened after. Not only did the store never call me when the ring came in, but when I called the store their staff repeatedly kept insisting that I still had to pay even though I paid CASH IN FULL up front. This was the first thing that tipped me off.

Secondly, when I finally went in to pick up my ring the manager was so eager to get me out of the store that I didn't even have time to look at the ring or ask questions. I got the feeling that something was off at the store but didnt realise what was off until I got home and analysed the ring fully.

Not only was the center stone CROOKED in the setting, there was also a very noticeable blemish in the gold ring. I took the ring back to the store to have these issues fixed. The employees did not acknowledge my presence and when they finally noticed me and I explained the issues with the ring, there was no apology or any concern for the issue. Very poor passion for their quality of product.

When the jewelry saleswoman examined the ring she admitted the setting was wrong and handed me a piece of paper to fill out (I have filled this paper out at least 4 times already). It was about 15 minutes before any employee returned to help me even though there was a gaggle of them 7 feet away talking with each other.

The ring was then taken to an associate who told me I would have to wait an additional 10 days for the setting and blemish to be fixed. Really? I was supposed to have this ring ready to go NOW. I have an engagement planned. How am I supposed to do that now? I asked if it could be done sooner and he said that would be an extra charge. Then he asked for my warranty. I told him that I will not be paying for a repair to a ring that I havent even taken out of the box. The jeweler made the mistakes and I paid over $2,000 for this ring in 100 dollar bills in full.

There was no sense of ownership, quality control, professionalism or care for the customer. I do NOT suggest this store to others. This store reflects very poorly on Warren Buffett and the parent...

My summarized opinion of them is that they are much too aggressive. Went in looking for an engagement ring. The woman helping us was nice (so I'll be nice and not mention her name), but she made us uncomfortable. The first ring I tried on my finger, she ecstatically said, "Oh, this seems like the one! And look it's your perfect size!" Note, she says this as it's taking me a solid 15 seconds or so just to work the ring off of my finger; she obviously has a different definition of 'perfect size'. She continued to do this, and continuously handed me her favorite rings, even though I repeatedly told her that I don't like that style. Once I found a ring that I was slightly considering, Bevi talked us through some technical details at a desk area, which was fine. Then, the other lady took me back out to the floor to get my ring size, while Bevi continued to talk to my boyfriend at the desk area. After they were through and came back to the floor, Bevi asked me a few questions about the ring, then left. Later, my boyfriend told me Bevi was pressuring him to open an account, he said he didn't want to yet, and she aggressively said, "Why not?! That's the one she wants!" My boyfriend knows me very well and he could tell that I didn't like this ring as much as I liked one we found somewhere else. He politely insisted that he did not want to open an account, and explained to her why. Then, apparently, after she came back to the floor, the questions she asked me were pointed at rebutting what my boyfriend told her at the desk. After I had answered her, Bevi apparently gave him a rude glare and then walked away. When I left there, I was just uncomfortable. But after my boyfriend told me his side of the story, I was furious. It definitely seemed like they didn't care about finding what you really wanted; they just wanted you to...