Tranquility Salon — Local services in Arvada

My Husband and I have been seeing Regina for services. recently I asked for shampoo and conditioner for Christmas. what I asked for was salon quality and since my husband doesn't know anything about this stuff he reached out to Regina to see if she could help. He told her what the product was and she said they could get it. On Christmas Eve he went and picked up the product. a few hours later my husband gets a message from Regina saying they rung up the product wrong and they need him to come back a pay the extra. the receptionist rang up the product for what they had paid and didn't mark it up. they wanted more than double what they paid. my husband had even asked if she was sure it was the correct price and she said yes! my husband said he didn't think that was right for them to ask him to come back and pay more because it was their mess up! so for the rest of the day Xmas Eve, all day Christmas and for days after Regina sent my husband message after message harassing him telling him he needed to do the right thing and pay the extra so the salon wasn't out money and so she could get her commission. he just kept telling her it was the salons mess up and it's just good business to take responsibility. he used example after example about how business works and why what they were asking wasn't right! he asked options of others and all agreed it was the salon at fault and should take responsibility. finally after day's of harassment and argument with Regina he decided it best to just stop the correspondence. so then Regina felt it appropriate to start sending me messages telling me we need to "do the right thing". This was how we spent our Christmas be harrassed and bullied about shampoo and $200, this was supposed to be my gift! I had enough and just wanted to be done with the situation, I agreed to come pay the $200 difference. Regina told me to just return the product and she would help me get more at a better price. I had already opened and used one shampoo and one conditioner but I did the "right" thing, I went in an returned the unopened product and paid the difference (their retail mark-up) for the ones I kept because I had used them already. so I as the customer did the "right" thing because the Salon as the business wouldn't. And once they got their way the treatment from Regina was even worse! Not only bad Business but...

Warning: This business and the owner will penalize you if your late or miss and appointment, but not take responsibility for their mistakes or mishaps. I have never been late or missed an appt as a long term customer. Their level of inconsideration and disrespect today lost me as a customer for good. My appt time was double booked. MY APPT WAS on the calendar. The other lady was not. They took the other lady first, making my appt run 30 min late. At first when the owner was present she said nothing to be about what was being decided. Then i asked her lovely client what was going on. Ive never met the owner, but expected she would introduce herself and apologize personally. Her client went and got her, and she said “Were gonna take her first bc its just a color, okay? 15 min”. I smiled and said okay. 15 was no big deal. But, She didnt give me another choice. She didnt ask me if this was an inconvenience. She didnt offer me anything in the meantime. Im really surprised at the level of unprofessionalism, especially since ive been a client for a while. At 5:15, i said i wanted the leave. My time was not being respected. I explained how the decision was unjust. She responded “Well this happens in hair”. Not anywhere ive been previously. If your 30 min late for a meeting, you lose ot or get penalized for it in life. Where is this ok???. I was offered a 20% discount. If thats how they feel makes us for this experience and my lost time today, then they have lost a long term customer. I will not...

The salon itself is a great place with many friendly faces, Bonnie the owner is a terrific person she goes the extra mile for ALL of her salons clients! However the booths are privately rented out and not all of the stylists have the same caring mentality, one in particular is Regina, I had a scheduled appointment with her the day of my wedding to have my hair/makeup done as well as two of my bridesmaids this appointment had already been partially paid for as well and 30 minutes before the scheduled time she messaged me of Facebook to cancel stating she couldn't help me or my girls because her hands were numb due to carpool tunnel syndrome!! She backed out on one of the most important days that I will not get back!! She did not offer any kind of alternative such as someone that might be able and willing to step in for her so I was left calling salon after salon and had to settle on fantastic sams as they were the only place that had any kind of opening!! Bonnie is the salon owner and a wonderful person that inevitably made things right and helped refund all the money that was paid prior to my wedding day when services were supposed to be rendered!! I don't believe everyone in that salon has the same poor representation as Regina and regardless of this horrendous experience I would still go back to the salon as it is a great place to relax while getting a mani pedi, facials and your hair done. However I will NEVER book with...