The Modern Fan Company — Local services in Ashland

I purchased the GUSTO CEILING FAN in 2013 (over five years ago!). I love love love this fan, and have since the day it was installed! It's modern, sleek, unique, and ultra quiet. The fan is solid and very well made. Why am I finally writing a review? Well, I called The Modern Fan Company customer service today as the hand held remote, and thus the fan, stopped working. Melissa answered the call (on the second ring!) and was super helpful and knowledgeable. Instead of selling me a new remote, she patiently walked me thru resetting/reprogramming the fan's receiver to see of that would correct the issue. And in less than five minutes, we had the fan working again! No new remote needed. There has been some severe weather and short power outages lately, and it's possible these may have caused the receiver to get out of synch with the remote. In any case, I HIGHLY RECOMMEND The Modern Fan Company for their HIGH QUALITY PRODUCTS and EXTRAORDINARY...

Amazing customer service! I bought several fans from them and waited months to install them. Once it was time to install, I realized that there was a small manufacturing defect in two of the fans that prevented proper installation. I feared that because it was months later, I'd have no recourse to get the problem fixed. But I immediately heard back from The Modern Fan Company w/ a sincere apology and a complete replacement. They didn't even make me send the original fans back before sending out the corrected replacements. They trusted me to return them once the new ones were installed. That's like the best-case scenario for customer service in the internet age. I was so impressed.

Side note: The fans themselves are gorgeous, quiet...

Great Customer Support! Trouble shooting your own fans is vital - but The Modern Fan’s Melissa is a broad technical support wizard, and in spite of the fact that Amazon gave me the support number to a manufacturer that did not in fact make my fan, Melissa had no problem troubleshooting, diagnosing, and in fact helping fix the problem. As it turns out, your fan needs to be moving in order to change direction. So just reiterate, fan, moving, change direction. Sort of like driving forward before you shift into reverse, it’s a bit counterintuitive, but Melissa knew that and walked me through it and now my non-modern fan fan is happily humming along in the right direction. Be sure your next...