Shopko Optical — Local services in Ashwaubenon

Can't even call them cause number is no good😡😡😡went there the other day the hours online said open till 5 don't ask me why they apparently haven't been able to change them in all these months to 3. So anyway I get there at 255 they tell me they close at 3 and they can't get me done in time didn't know that's how stores worked but ok I'm like what your hours say 5 it took me 45 minutes just to get here cause I went to other location that you guys still have saying is open or I'd been here sooner. So then they look to see if my info is in system which never been at that location but been at other one then they say their computer automatically shuts down at 3pm on the button what if their in the middle of something🤔🤔🤔???? So then the 2 ladies continue to be mean and I ask if they know anywhere else that take my insurance they tell me Wal-Mart so I start trying to look up buses to see if I can remotely make it there Saturday bus don't run as late but nope they want to shut door now so they make me sit outside then they are not happy cause apparently not far enough away so tell me to go down farther toward mall so by doing that I miss bus so half to wait hour for next buses so no Wal-Mart good news Wal-Mart does not do my insurance plus why did I need to get out so fast when another lady was there I'm hoping to be able to go somewhere else this tag team bullying they do now is bad. Shopko I use to rank high I loved there service but now nobody there they think they can do what ever they want and the 1 star was so I could wrote this the truth is zero stars I feel like it was because I was disabled it was bad when the one lady literally came outside to tell me to go down by the mall like they own the side walk I'm sitting on if I could have looked up the bus I would have made the 17. Now I can't say if the lady with kids walked out during sense I was upset and and was crying by time I was outside in the cold but unnecessary to follow me out the store to tell me to go to mall when I was looking up bus schudule.this review was before other shopko review.same this year screwed me no warrantee was back within a week plus adjusted twice still don't fit I'm screwed with no...

I brought my prescription here because my eye doctor did not have any frames I liked. I ordered 2 pairs, a bifocal and some computer glasses, spending almost $600. Both pairs were made incorrectly 3 times! The first time the tech did not enter my prescription into the computer correctly. When the problem was discovered she said “I never enter in the prisms.” As if that part of my prescription was optional. The 2nd time she only entered one prism and I have 2. I tried to wear those for a few days and got a migraine. The manager, Alex, told me to come in and she’d fix it, but she was gone when I got there. Another tech remeasured me and assured me the would get them correct this time, he even refunded $100. Great. The new ones came in last Friday- I was unsure about them, but he assured me the prescription was correct. Believing he checked them, I tried to wear them over the weekend. I got another migraine- another weekend shot. I brought both pairs to my eye doctor on Monday and 3 of the 4 prism numbers were off and the axis in one lens “was off by 10.” I don’t know what that means except my left eye still hurts from trying to wear these glasses. I got a refund, but now I have to wait for them to reset my insurance benefits before I can get new ones from someone who knows how to make complicated prescriptions. Lexi, the tech who entered my prescription wrong twice, was so flippant about the whole thing. This is my VISION and it’s bad enough as it is-I don’t need to be wearing the wrong prescription. She definitely needs more training! Besides having been waiting for over a month to get my correct glasses, I’ve suffered terrible eye strain and migraines from their mistakes. If you have a complicated prescription: DO...

Good place for glasses, not for contacts. I took my daughter here to try contacts for the first time.It took nearly 3 months after her exam to schedule the new contact class for her (they had zero openings until then). I tried calling other Shopko eye places, but they would only do the class at the place that wrote the prescription (again, very strange. If you get your eyes checked at Walmart - you can go to ANY Walmart and get the prescription filled). She was really nervous & after spending 45 minutes trying to get them in, wanted to leave. The girl helping her was awesome, and said we could come back anytime to try the contacts again. I told her we would be back in June when my son would be due for his next exam. I called today and was told they will not give her another new contact class because we waited over 90 days to schedule the class (today is 96 days later). I told him I was never told this, and had assumed as long as her prescription is valid we should be able to try the class again (her prescription is good for 2 years). I was told she now needs to wait until January so she can have another exam- even though hers will still be good because her eyes may not be okay for contacts anymore. So I asked what if in January I had ordered her a year supply of contacts- would they be no good after 90 days then? This doesn't make any sense to me! If you give someone a 2 year prescription, you should be able to come in anytime during those 2 years to get new contacts. All around a very frustrating experience. I will schedule her a new exam, but will go somewhere else for contacts. Since nobody told me this weird policy & I even told the girl we would be back in June. For glasses though, we have never had...