Butcher's Block — Local services in Aspen

Ordered Turkey & Swiss with Mayo on Marbled Rye. I received turkey & Swiss with MUSTARD on marbled rye. I can’t eat mustard. Worse - two pieces of turkey folded over and two pieces of Swiss folded over for $11.50!!! Didn’t come with chips or side. What a RIP OFF! When I called Butcher Block to complain about mustard instead of mayo the guy on phone argued with me and said the orders are verified/repeated back to make sure correct. Yes. That’s true and the gal who took order read order back with “MAYO”. It was made incorrectly. They did not offer to make a new sandwich or refund. Only - I was wrong and they were right. I’m not worried about &11.50 - it’s the bad attitude and lack of customer service. If you want a great sandwich and well worth the money - go to Grateful Deli on Main. They will make it right and treat you right. I will NEVER return to Butcher Block...

NOT GOOD. MASKS REQUIRED FOR WORKERS AND CUSTOMERS BUT NO GLOVES??? MAKES NO SENSE. TAKE OFF THE WORTHLESS GARB AND SMILE AT YOUR CUSTOMERS. THEY ARE SO PARANOID ABOUT VIRUSES THAT CUSTOMER SERVICE IS NON EXISTENT. THEY DON'T WEAR MASKS PROPERLY ANYHOW. IF FOOD WAS GOOD IT WOULD MAKE UP FOR THE BAD ATMOSPHERE. SAD WHEN FEAR CAUSES ANGER. MANY OTHER SANE SANDWICH SHOPS NEAR HERE TO...

Have heard about this place, but today walking by the timing was perfect to stop in for lunch. The staff are friendly and engaging, the place is beautiful and “old school” butcher shop vibes, then there’s the sandwich…probably the best Italian I’ve ever had! The bread the meats the dressing everything was perfect, first bite was sold. Will be back for steaks...