FedEx Office Print & Ship Center — Local services in Atlanta

I left this FedEx midtown location in pure shock from the way I was treated. Needed to overnight important legal documents and surprisingly they did not arrive on time.

The first thing the employee (Charles) said was "Do you have an ID with your current address" - this threw me off but I said "No". Charles rolled his eyes and groaned in annoyance. He was the rudest retail rep I have ever dealt with.

After this, he immediately started asking me for address information. After I provided this information, I let him know I had a FedEx account number to charge the order to. He responded by saying "I am going to have to start your order all over again then". At that point I did not want to spend another 5 minutes speaking the address info, so I told him I had a credit card he could charge it to instead. He responded by letting me know he already deleted all the information and I had to re-speak all of the information once again.

During the entire transaction, Charles was rolling his eyes, had a terrible attitude, and was really rude. I could not believe it.

I did also notice an altercation with him and the customer in front of me in line. The customer indicated she didnt get a receipt for both boxes shipped. His response was "Well I dont have it" and he rolled his eyes. Once he finally looked, the receipt was still attached to his printer. He didnt even apologize to the customer.

I come here 2-3 times a month and after this experience, you can be sure that I will...

Avoid going to this store. Horrible customer service. Photo machine frequently does not work or does not have paper. Was charged for an 8 x 10 photo print that I did not get due to no paper and only found out after receiving credit card statement. When I called the store they said to come in and they would credit me. That did not happen- nothing but excuses about why they could not credit me. They said the person I spoke to on the phone was not authorized to say that, then the staff member said if he had seen me try to print the photo three weeks earlier he would have credited me but since he did not see me when I attempted to print it he could not. He said he called his manager, who had guided him to say this and tell me to just deal with my credit card company or come back next week when he was around. They want the bank to pay for their mistake and have the customer jump through more hoops instead of doing the simple, right thing. Complete incompetence! Please avoid this...

McKinley at this location personifies the phrase " Exceeding expectations". I was in a mad rush to get some documents printed off for an interview I had today here in Atlanta. Coincidentally, it is the same day as the city's victory parade for the World Series 2021 champions Atlanta Braves (go Braves). Anyway, things were hectic as you can imagine. Despite showing up frantic and suprisingly unprepared, McKinley was patient and did everything he could and then some to ensure that I had exactly what I needed for my interview. His empathy, professionalism, and sincere kindness made the experience far less hectic and frantic. This man is an asset to your organization. Because of him, I will be using FedEx Kinkos for all of my copy/printing needs from this day forward. He deserves this commendation. And if you are reading this McKinley, thank you again sir. The experience you gave me at your store helped make my day that...