I purchased a Groupon for unlimited laser hair removal on a small area. I went to the consult and had a hard tome finding the location in Atlanta. Took me about 15 minutes and numerous of calls to finally get in touch with the young lady (assuming) that owns the business. The email with the directions were not clear at all and I had to find parking and walk to the facility. I made my follow up at the Smyrna location as my first actual treatment and arrived maybe 10 minutes late. This being because the directions were not clear for this location either. I lived about 20 minutes away and left 40 minutes early to make sure to be on time. Frustrated do to the lack of response from the same young lady, when I came into the business she told me I would have to pay a late fee if I came late again. The silence, the lack of customer service or communication made me soo weary. The procedure hurt and when we were done she told me do not come back if I had an attitude. She didn’t stop to understand I was brand new to the location and tried my hardest to be to my appointment on time. I paid the late for that appointment and that was the LAST time i went to either establishments. I would never recommend her beauty polar. I work customer services and know how to not take things personally when a customer is irate. I also know to diffuse those situations. That young lady did not make like she cared at all about the hassle i went through to find her and the money I paid for her services. I will find a better and efficient place...
Read moreMade the mistake of purchasing a Groupon for one year of laser treatments. Had a consult and one treatment, then the merchant refused to schedule the additional treatments. It's very difficult to book appointments with this merchant. They have no formal front desk to answer phone and schedule and no way online to book groupon appointments, only paid appointments. They also refuse to refund money for services purchased and unable to book. The office looks like they just moved in or packing up move soon. Very disorganized and not clean. Avoid doing business with them...
Read moreMonti has been doing my lashes for about a year and a half she never disappoints! I love the natural look and she knows just how I like them. I get multiple comments even when I’m in need of a fill. She is very professional and knows her stuff. She has currently added more services to her beauty bar which I recommend as well. Monti educates her self and does the research needed behind the services she provides, just so she can provide quality and safe services to...
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