Like The River Salon — Local services in Atlanta

Hi, my name is Christina and I admired the owners skills & talents with hair on Ig. I finally decided to make an appointment to get the wave curl look (theyre signature hairstyle) I was told the owner wasn't accepting anymore clients at the time, so they suggested to me to make an appointment with Shatori. Before coming to salon, I put a perm in my hair. I let the conditioner sit in my hair, then allow the stylist to wash it off. Shatori told me that was still considered a shampoo/wash (despite only washing the conditioner out). I explained the hairstyle I wanted. From the moment I sat in the chair, Shatori seemed never want to do my hairstyle. I feel she wasn't trying to display her craft, just continuing to complain & giving reasons not to complete my hair. She did my waves and never used the wrap paper, despite everyone under the dryer had the wrap. I was also stunned she didn't use the wrap paper knowing that my hair wasn't "straight" (as what she told me). Overall she did my hair horribly. The customer service was horrible! I even asked her would she even wear the hairstyle she stated no. I felt for my first time at Like A River salon, the stylist should've been more open & welcoming. Everyone one else was nice. I also, didn't like that she asked Felicia & Felicia went on saying my hair was straight, yet she never looked or observed in detail my hair. My hair might not been 100% bone straight but it was capable for a much better hairstyle. I'm very disappointed and felt you have the right to know how I was treated. If she didn't want or couldn't achieve the look she should've said that. I tried to reach out to the manager, but she never responded back to me. I was able to get my deposit back, but the professionalism was horrible!

Conditioner hair

Hair clearly straight & manageable for waves or a decent style

Finally product in the car after leaving shop. Doesn't even look like I just got it done. I'm...

I called on March 10, 2016 to book an appointment and the earliest appointment available for the stylist I wanted was for May 3, 2016. I was charged the $25.00 deposit fee and I booked my flight for the appointment. May 3, 2016 I leave my house at 5:20 am, board my flight at 7:25 am and I arrive in Atlanta at 9:00am. When the plane landed I received two notifications from the salon. One was a text stating my stylist called out because her son was ill and the other was a voicemail. I called the salon and the receptionist said yeah we called you at 8 am to inform you that we had to reschedule you for another day. I told her my flight just landed she said she can book me for the next day before 1pm, I told her I was only in town for the day I flew in just for the appointment. She stated she did not know that and asked if she can call me back. After 20-25 minutes I call the salon back because I was just waiting around the airport and they tell me they are sorry again and they don't have a stylist available to do my hair. I understand that kids get sick, I was just disappointed that I waited almost two months to get this appointment wasted money on the flight to Atlanta just to turn around and go home with a sorry. I had to ask for my $25.00 credit back before I hung up the phone. No accommodations where made to try and squeeze me in with someone else no offered special services for a future date... nothing. I'm just left explaining to all of my friends and family why my hair...

I have Been visiting Like The River Salon on and off for the last 13 years. My stylist has always been Najah and she has always slayed my hair. Got married recently and had Najah was my hairstylist, it was beautiful. My issue with the salon is that they barely smile at you. When I walked in the salon it felt Uninviting, she barely speak much to you and you have to wonder if she’s actually mad you’re sitting in her chair or in her salon. My bill was $145 for partial relaxer and I ended up spending almost $170 including tip. I have to ask myself if she was upset with me because I didn’t do a consult before, but why should I do a consult when I have been visiting the salon and Covid would only allow so much that people can do. I called back recently to book an appointment and the excuse is that she is shuffling her schedule and does not an have availability for the rest of this year. My assumption is that she no longer wants my business. If a customer for 13 years wishes to come back to support your business, that should be a good thing to any business. Talk about supporting Black owned businesses. Mind you, I am not saying they don’t do a great job with your hair. I am saying make your clients feel welcome and valued as word of mouth is the best...