Workout Anytime Buckhead — Local services in Atlanta

When I first moved to Buckhead in 2021, this was my first gym. I loved the convenience, affordability, and the fact that it was 24hrs. I didn’t have any complaints. I moved and went to Lifetime in Sandysprings. When I came back to this gym, things changed. When you walk into the gym, the first thing you’ll notice is the smell… now, a lot of gyms have a sweat smell. That’s not a pleasant smell either, but that’s not the odor I’m referring to. This odor is putrid like garlic+sewage+sweat. And when it’s hot inside 🤢 but I will say, the longer you spend inside the gym, your smell receptors become acquainted with the scent. Lol

Now on to the straw that broke the camel’s back. I realize how little the management cares for the customers. I just renewed my membership and paid for a whole year. And not even a week after, on March 29th, I go to the gym at my usual Time before sunrise, and I’m unable to check in. Turns out that they’ll be doing construction for a few days and won’t be 24hrs until April 5th. No announcement, email, call, text… NOTHING. I was just at the gym the day prior and there wasn’t even a warning notice or anything. But cool. I accept it and show up in the evening when I have time around 6:30 for them to tell me that they’re closing soon and that I need to rush my workout. After showing up that morning to my time being wasted, and now I have to rush my workout… ANNOYING but I still didn’t complain and show up a little earlier. But when my schedule did not allow me anymore, I missed the gym for a few days. April 4 comes along and I’m inquiring if I will be able to come on the 5th for my workout early in the morning. Nope. It’s been postponed to April 11th… no warning whatsoever. I would have shown up on the 5th looking STUPID. but okay. Still not complaining, I accept. The 11th comes along and I call and ask, guess what… it’s been postponed to the 15 and that it’ll be DEFINITELY done by then. Not only that. But I asked him why when he told me it’ll be done by the 11th. This man tells me “I never said that it’ll be done on the 11th”… lol. Okay. Now today is the 15th. I came to the gym at my usual time in the morning. And guess what?!? I don’t usually write reviews that are negative but this was warranted. Their lack of communication or concern for their customers show how little they care. I paid for a year, but I’m definitely considering going elsewhere now because if I’m paying you, the least I’d expect is some respect.

Update:

They’ve been opened and the smell hasn’t been there since it’s been back to 24hrs so hopefully it stays that way. However, looking at the response from the gym… you didn’t tell anyone until you started construction. I and a few others showed up at 5am the first day with a sign on the door stating there would be construction. Also, the only way I determined updates was through calling. You didn’t email or call to let me know anything. So unless I call or show up to the gym, that’s the only was I...

I have the Premium Membership and this place is God Awful. It should be called Don't Workout Anytime HERE. I brought a friend to work out here and was completely embarrassed. The women's room is apparently almost as disgusting as the Men's Room. I've been to Dive Bars & volunteered in homeless shelters that were cleaner. I'm not just saying this place is disgusting. I'm just saying that I caught Covid after working out here and it feels likely that it's because of the lack of cleanliness. Then, when I went in person and tried to bring it to the owner's attention, she "was busy and on a very important call" and walked into her office. All I can say is that I hope she was on a call with Servpro because that please needs an industrial cleaning. 1 out of 5. WOULD NOT RECOMMEND. It left me disappointed that I have my Membership here. That's how bad it is.

Post response to the Reply: Hi, Respectfully, I let the manager and owner know about the lack of cleanliness a month before and nothing was done. Further, I was absolutely NOT rude to the staff in attendance as they informed me it was their 1st week. They certainly had nothing to do with the ongoing issues of this place so I would never be rude to someone new and just starting & learning a job. I waited patiently and politely for several minutes to speak to the owner about my grievances but she chose to ignore me for a phone call and walked away instead of dealing with a customer with a Premium Membership and access to Workout Anytimes all over the country.

Nothing in my post even now is rude, nor is it in anyway false or untrue. Everything I said is entirely based on Real Events with pictures as evidence, my Experiences with this location, and with this particular owner based on their specific actions. I'm not saying "Don't go to Any Workout Anytime". I'm saying Don't go to THIS Workout Anytime because it is UNCLEAN. I'm also saying that based on everything that happened, I'm no longer even excited to have access to the other locations because MY PERSONAL Experience was so Bad that it left ME completely Disappointed and Embarrassed in Workout Anytime as a customer. I'm also saying that now as I have been reading your other reviews you've known about the lack of cleanliness but haven't done anything about it for months. There are PLENTY of professional cleaning services you could hire and they're reasonably priced. Contact your Corporate Office and ask for some financial help to offset the costs if that's what it takes. Your location reflects poorly on them-- to the point that I AM now canceling my Membership. THANK YOU FOR YOUR TIME AND...

*editing based on response from owner below

Hello Sarah, I apologize for not leaving a comment with my previous review. In all honestly I drafted up a couple of responses when I originally left this but ultimately decided to delete them. I have updated it from 2 to 3 stars.

My review was ultimately about communication during the initial responses to COVID.

First, I felt a little upset that my billing continued throughout the closure but I understand that expenses continued and ultimately chose not to ask about this.

Secondly, I received a total of one email notifying me of the new processes and procedures regarding the cleaning process and how initially appointments were required. There were detailed outlines of sanitary changes as well as an appointment system laid out to restrict too many people from being in the gym at once. Again, no big deal there I understand things need to change. However, that was the email I received and nowhere in it did it mention a mandatory mask requirement (which, again I understand is something you have chosen to keep the customers safe. I want to be clear that I am not arguing against the mask policy in any way)

The day I left this review, I attempted to go to the gym for the first time since the pandemic began not knowing of the mask policy and without one. I walked in, got my temperature taken, and then was told of the mask policy by a member of the staff who wasn't wearing one themselves. (The same person who took my temperature while not wearing a mask...) Looking around the gym, I saw several attendees not wearing their masks properly and I questioned what the staff was doing to enforce the policy, and was told that as long as I had one then it was ok regardless of how it was being worn. I offered to wrap my towel around my face like a bandana and was told that wasn't sufficient. Several times I was told I could purchase a mask for a dollar (I didn't have any cash on me at the time) and it felt like it was another way of getting money from me. I think it was handled poorly, but I also was upset not knowing about this prior to using a lunch break at work to get my workout in.

Ultimately, 2 stars was probably too harsh (I've changed it to 3), but I think that it's not worth going to the gym at this point until restrictions can be lifted a little bit more. Unfortunately, that means I'm paying a membership fee monthly without getting much use of so I need to make the decision if it's worth it to continue or to come in one last time to cancel...