Kroger Pharmacy — Local services in Atlanta

I work as a NURSE! I had surgery, was given a script for medication by my surgeon, and called this pharmacy to verify if the medication was available. I gave her all the information needed to fill the script and told her I was on my way with the hard copy. While in pain I dressed myself in sweats and a t-shirt went to fill the script. I When I got there she refused to fill the medication saying she couldn't fill the script because they were closing in 20 min. I reitetated the obvious. This was a pain medication that I was prescribed post surgery. She still refused. I then asked if you won't fill it could you please help me find the medicine I needed. Reluctantly she looked in the system the and said that the Cobb County location had the medicine but they would be closing with in the hour. So I drove in pain 30 min to another county for the medicine. I called ahead to verify medicine. However but when I got there they refused to fill the script saying they didn't have it even though I had just called and she said I would need a written script from the doctor. As a nurse I have worked closely with many pharmacists. I gave both of them everything needed and more. Frustrated and in severe pain, I called the corporate help center for assistance.

The next morning I returned to Howell Mill and was treated with the same discord. The pharmacist actually had the nerve to tell me I should go to the ER to get pain medicine. It wasn't until I started rattling off my credentials, my public record of licensure on the secretary of state website sos.ga.gov and threatening to report the pharmacy and licensure of all 3 pharmacists involved to the office of Brad Raffensperger that I finally got the pain medicine my doctor prescribed for me post surgery 3 days prior.

When I finally recieved a call back from the pharmacy area representative 2 days later her response to the hassle, runaround and lack of concern for a patient in pain was that I was being profiled as a drug abuser. Even though I had all the necessary information, legitimate documents, plus my post surgery notes including discharge instructions, the managers actual response was that I was profiled as a drug abuser because I was black and showed up in sweats and t-shirt and unfortunately that's the kind of climate we live in. She offered no condolence to the mistreatment I recieved.

I WILL NEVER SUBSCRIBE TO YOUR MANTRA!

Personally I'm not that kind of guy to leave the house in sweats BUT I had just had surgery and was in pain. Just because I'm an African American male and didn't show up bright eyed and in a suit and tie does not give you the right to treat me as if I have personally done you wrong. If I was doubted a simple due diligence check would have shown you that I came prepared, bringing everything you needed and more. As a healthcare professional, I recognize the challenges faced; however, I also know the oath that we take to be servants of humanity. That day Kroger Pharmacists, you failed and the response of your leadership...

Chenning was horrible told me she couldn’t find my profile and that it did not exist, verified info asked my name 10x to be exact like she couldn’t hear!!! Verified my info didn’t ask if anything had changed or get details to confirm it was me. I left location and no meds for 2 days thinking I must had it at another pharmacy. I went to my call log to check my calls a day later and it was this location. I called and asked her name and proceeded to tell her what happen now all of a sudden she sees my profile and lying like she asked me questions to confirm my identity and didn’t!!! This is unacceptable!! I wasted time going to another pharmacy thinking was crazy and it was your...

On multiple occasions, this pharmacy location has let me down on getting my medication. It’s disappointing that as the client AND patient, I have to be the one coordinating and calling them each time to get the ball rolling with filling a time-constrained prescription. Thank goodness it’s not a life-saving medication I need like epi or insulin! The only positive thing I can say is that pharmacist Emma is always a comfort and bright light to talk on the phone. She bends backwards to help me out and is true to her word in calling me back, so kudos to her! It’s too much of a headache to deal with this location though, so I won’t...