American Deli — Restaurant in Atlanta

DO NOT SPEND YOUR HARD EARNED MONEY AT AMERICAN DELI ON HOWELL MILL!!! This may happen to you too. I went into this location 5/24/17 & placed an order. Going off of the sign they had displaying their wing flavors, I made my decision. Once I got my wings I realized that the flavor I wanted was available just not displayed on the sign as an option. I asked for a small side cup to mask the flavor that was on the wing. I could have asked them to remake it but I tried to be convenient & courteous of their time & mine. The lady told me it would be an additional charge for sauce. I explained to her that if their options would have been properly displayed then I would not have chosen that flavor. Instead of saying "ma'am I apologize but I have to charge you" or "ok well next time make sure you ask" she started raising her voice. She asked me in a condescending tone "why did you order this if you did not want it? Did you or did you not order this?" I explained to her again about the sign. I even picked it up & showed her. She walked off to the side, sat down & started playing on her phone. I asked for my money back & then she pretended that she didn't understand what I was saying. When I asked the woman pictured her name, she looked at me, snorted & said "why?" I said I'm going to speak to your manager. She looked at me laughed & went back to her phone. When I saw she wouldn't give me her name I took the picture. I came into the location 5/25/17 & asked to speak to the manger. I told her that the problem was not the extra charge but the manner in which her employee spoke to me & the horrible customer service I received. She kept making excuses for her employee until I showed her this picture. I explained to her that everyone is entitled to get frustrated but it is how we deal with that frustration that makes the difference. The manger, "Hailey," offered to give me my money back. I said that would be a step in the right direction. She then refused to give me my money back & offered a replacement meal. I finally accepted it because that was the only thing she was willing to do even after she offered me my money back. When I left the store, I made a quick ig video telling my experience. It was a quiet video that had no cursing, yelling or unruly behavior. Hailey came outside placing her hands on me telling me she was trying to help me. I let her know I was just sharing with my followers my experience. I walked away, put my phone away & was heading home (I showed her where I lived & she asked me if I was sure I lived there & didn't work there). I turned around & saw her Following me like a stalker. I pulled my phone out to record how she was still harassing me. I was far away from American deli & on the property of Kroger. She asked me to delete the video & I asked her to leave me alone (still walking away). She then yelled in front of a large group of people that she was going to call the police. I turned around & asked her what she said & she saw the camera still in my hand. I explained to her & the new crowd that we now had that I had not stolen anything or done anything to her. I reminded her that I was a paying customer that received the worst service possible from her business & that I was expressing my rights to the freedom of speech & that she was harassing me by following me home. I asked her if she wanted me to call the police because she was in the wrong. I apologized that the crowd had to witness that & proceeded to walk away. I had recently saw a police but he was gone when I reached the spot that I saw him. DO NOT SPEND YOUR MONEY HERE!!! A situation that could have been calmly explained resulted in me having to speak to the manger who then harassed me & threatened to call the police until she realized she was in the wrong. I wish I would have called the police & reported her for following me home, demanding that I delete media off of...

Let me start by saying I am a return customer for American deli. I used to frequent them years ago when I lived in another town I try to be fair, but when it comes to a quality of food for the amount your charge it should at least be good. They were cold & hard and itty bitty dry. Ordered a simple 10 piece wing my flavor of choice and the wings or smaller than my pinky finger which is why I stopped going to them in the first place. It wasn’t that the food did not taste good. It was the fact that they were giving you itty-bitty wings with no meat not just one chicken crumb in the order but six or seven wings out of a 10 piece is ridiculous and I was in receiving my order via Uber EATS so I’m paying 20 bucks. Tried to resolve it w/Uber eats CHATBOX that was impossible. I merely placed a second order and had to pay for both so I imagine paying for delivery and wings and all you wanted was a 10 piece wing no drink no fries that’s it because I had to go in circles talking to Uber eats so long ON A CHAT. . The Manager was nice but it negates the fact that you should’ve not sent out something representing a business like that. Customerservice is one thing but lousy quality of food is another. Dealing with customer service for Uber is a headache, but if American deli did the water right I would’ve never had to go through all of this by time I got the wings I was totally turned off that’s it for me. CHECK YOUR ORDER. Frustrated! Trying to add a picture. This is unbelievable. There is not an option...

I asked how much to mix flavors and the person taking the orders said 50 cents, when I got my receipt, I had been charged 75. Now I know that’s not a big deal to a lot of people but when I addressed it she told me she didn’t know.

And wouldn’t give me the 25 cent difference. If you really do the math…an extra 25 per order all day long is a scam on their customers. Hypothetically if they had 200 covers and added 25 on each ticket that’s an extra $50 in their pocket for the lie.

She literally had change on the counter but refused to accommodate me for her mistake (lie). So she gave me my refund with an attitude. So I happily left with all of my money to graciously patronize another establishment that wouldn’t lie to me to my face to make a profit.

Black people, stop giving your hard earned money to these people that don’t respect you or...