AT&T Store — Local services in Audubon

Customer service at this location is the worst I’ve ever experienced. The young man who’s name started with a J, couldn’t read the rest cause it was turned away from me, has no interest in selling or giving out info. The info he does give is incorrect. When I brought up what the AT&T app said was different than what he was saying he said ‘well I guess that what it is’. Tried to tell me you could not trade a iPhone XR in for a mini at all when the app says you can and it’s free if you do. Then told me I wouldn’t be happy with the mini! Guess he knows me from the 30 seconds of interaction. A week ago he was less than helpful as well when I took my sons iPhone in with a cracked screen. I ask if it could be fixed, said no they don’t do that and just wrote down a number and said file a claim and tossed it down on the counter. Cherry hill store had it fixed in an hour. Gave this store another shot cause everyone has a bad day but I’ll never go back if I see his grey Chevy Malibu parked out front cause I know he’ll be there if I ever go back again. Cherry hill store the people are much more helpful.

Update, sent email like the owner advised and was told I would hear something in 24-48 hours. That was...

If you are going to buy a phone..............DO IT HERE. The ENTIRE staff is super amazing and I had the pleasure of dealing with Jeff Duffy this time. The iPhone 5 update brought be to the brink of an emotional meltdown and I just hated it. Jeff showed me many different types and found me one that meets EVERYTHING I wanted in a phone. I went with the LG2 When I went in to pick it up, I felt like I was going in for surgery. Getting my contacts transferred, what would I have to learn, I was a little nervous to give up a phone that I knew like the back of my hand. Jeff was knowledgeable, patient, very easy going, and very funny. As I type this I am currently downloading my music to my new phone (it worked Jeff---you are the man). Sooooooooooo if you want a FANTASTIC experience come here for your next phone. I am in the Customer Service industry as well as these guys and I can honestly say it was A PLEASURE. Thanks Jeff (and the...

Went to the store because one of the phones on our plan was stolen. We had insurance on it. Employee said it would be less expensive to just buy another phone and add a line instead of waiting for a replacement phone and paying the deductible. I questioned the charges several times. Employee said it would only cost $20 more than what I was paying. Long story short, I am now paying for a phone I don't have and a line I don't use. ...almost double what I had been paying. Have gotten the runaround from Customer Service who tells me to go to the store. The rep at the store tells me to call customer service. I have done both several times. Manager was on vacation when I went to the store. Assistant manager tried to be helpful, but couldn't make the final decision. Very, very frustrating. Have been with AT&T since 2003. This store always had knowledgeable and helpful employees. That is NOT the...