Metro by T-Mobile — Local services in Audubon

You’re ignored when you enter, sales rushes you through your inquiries, I brought my daughter there that’s disabled, she’s an adult and wanted to ask about plans and other promotions and we were extremely talented back by, Anna and her not slowing down to answer my daughters questions. I said, let’s leave I’ll take you to TMobile…Anna then decided to be a professional and explain the details. We purchased the phone. A15 We saw online that iPhone was $99 & Anna said, that promotional offer was over???? The commercial is still running. And I had to take my daughter back today to get her plan changed because her $ 80 a month DEFINITELY NOT WHAT ANNA TOLD US. We went today and she remembered us. The plan was changed! Not for nothing, but my husband has Metro he goes to pay his bill, and is totally ignored they do not acknowledge that your there when making a Sale! I bring this up because when we went in today Anna was helping sell a phone. She was the only 1 up front & AGAIN! Totally ignored when there were 2 people in the back. She ignores you completely. Shame on these Employees who are so non congenital to current customers or possibly new customers. We obviously have a problem. Oh, by the way it’s your...

Took 18 minutes to pay my kids' phone bill. Cashier was too busy flirting with customer 10 minutes after being there she finally acknowledged I was there! Hello sir, I'll be with you shortly. I stated I'm just trying to pay a phone bill. And they began to talk some more, asking if he's Dominican smiling blushing! So she finally had him step to the side so I could pay my phone bill. I gave her $80, and she stated, "Do I have exact change. I told her no and gave me $4, and I left. Next time, I'll just pay online like I normally do. I was in the area, and I thought it...

I have it to give these two wonderful associates who helped me in a pinch. I came in right before I had to go to work and needed a replacement phone because my iPhone screen went black and wouldn’t turn back on. Tyanna and Emely have great customer service skills and were beyond helpful in getting me a great phone (iPhone 11) for a great price. I would recommend anyone to go to this store because they will show you that they care and are not just doing their job. Thank you again for...