Great Deals On Furniture — Local services in Augusta

Price is not so much the issue; however, customer service definitely is. Me an my wife purchased a nice couch with the extended warranty at a reasonable price from Great Deals. 1 year later the armrest collapsed on the left-hand side of our couch. I contacted the store, and inquired about how to fix the problem. It took me 4 months, and 1 visit to get the store to respond my inquires. After much confusion, the store manager (Carol) advised me that nothing in the extended warranty would fix my couch for free; furthermore, that it was going to cost me around $65-$75 to fix the couch. I thought it was odd, but I told Mrs. Carol to go ahead and have the technician to come by my house to repair the couch. The technician was top-notch with excellent customer service skills. After opening up my couch, he discovered that a board had fallen out of place in the armrest. The technician advised that he thought that the board had fallen out of place due to not being nailed in properly at the manufacturer. After the technician repaired my couch, I paid him $80.00 and he left. The next day, I contacted the Mrs. Carol and advised her of what had transpired. I proposed that even though the couch was defective, and it was not my fault, I would like to split the cost of the repair ($40 ea). I also proposed that since my wife had bought that very nice and expensive extended warranty, that all of her personnel need to be either retrained in the terms and conditions of that warranty, or great deals needs to stop offering it immediately. My justification for this was that when my wife was sold this extended warranty, the sales representative portrayed the warranty as a catch-all to solve any and all problems related to the product; let alone product defects. Nevertheless, the store manager (Mrs. Carol) refused both parts of my offer, and pretty much told me to eat the $80 because the factory doesn t make mistakes. Well, I don t know about ya ll, but I wouldn t sacrifice my good name over a...

I was EXTREMELY DISAPPOINTED in my furniture purchase from Great Deals on Furniture. My husband and I purchased a Loveseat and sofa that was supposed to be bonded leather, however after further discovery it was actually made of 90% polyester, which was not what was advertised to us by the sales person. After having this set of couches for 3 years they started to peel at the seams. We also purchased the warranty for over $500, which again was advertised to us as being beneficial to help in covering any damages. However, after filing a claim we were denied because this over expensive policy did not cover normal wear and tear! So basically we wasted over $2500 for the furniture and the warranty. We went back into the store with pictures and spoke with the store owner/ manager who seemed very reluctant to even speak with us because she could tell there was a problem. She apologized and said that they no longer carry our particular set of couches but they have never had problems with this particular manufacturer, which I find hard to believe. We don't own pets or small children. The only thing we did was sit and lay on the couch! I was also told that they could contact the supplier to see if they had a piece of fabric to repair the couch at my expense of course! No one from the store ever called me back. I would NOT recommend purchasing furniture from this store if you plan to keep it for long-term, or if you want customer service that gives you accurate information and tries to work with you when something is wrong.

Also, please don't be fooled by this company. As soon as I posted this review, the company quickly posted a response stating they were going to contact me regarding helping to facilitate the repair. A month later and I'm still waiting on that call! It was simply damage control! So not only are they selling unreliable and faulty furniture they are also selling lies to save their business reputation. Save yourself the headache and wasted money and please...

We bought a couch from them pre pandemic. Our salesman was friendly but VERY pushy for the insurance. We were told it would be two to four weeks but probably closer to two weeks. At the four week mark, I reached out over Facebook on March 31st because the building was closed. I received a phone call and they told me the expected date was April 15th. I reached out again on April 25th and they called my husband. They said it should be there the following Tuesday. We never heard from them so wecwe them on the Friday and they said they had called my husband's number once on Monday but wasn't able to leave a message. They didn't try calling my phone or ever call him again.

We decided to pick the couches up ourselves. All of the guys were polite and helpful for loading. We were able to do a quick look over before we loaded. I didn't notice any damage. We got the couch home and within two days noticed that the cuddler's cushion is not flat. It looks like someone has been sitting in the corner for months. The front of the cushion is higher than the corner. The cushion itself looks fine. And the base looks fine. So I'm not for sure if it was how it was built (we had the couch special made to have the cuddler on the opposite side). But since they do not accept any liability after leaving the building, we did not contact them.

Otherwise, we love the Ashley signature couch. It's comfortable and fits the entire family. The cushion covers can zip off.

Overall, I think they just lack the communication. We understood Covid messed up delivery times and were never upset about the delay. We just would have appreciated them reaching out to notify us of delays and attempting to notify us more than once that it was available if they couldn't...