Sprouts Farmers Market — Local services in Aurora

This evening because I didn't want to travel too far, I decided I was going to try this Sprouts again, here in Aurora on Chambers, since I had a bad experience the last time. Well...it started off fine. The staff in the store were very professional and kind. Then I go to checkout. When I saw the women at checkout that i had a bad experience with during my previous visit, I went to a different line. She then told me to come around to the otherside where she was. I said I was fine. She then instructed me to come to the otherside because she was closing down the line I was in. Normally, the checker will inform you that you are the last person in line, and that they are closing the line after you THE "CUSTOMER." It seemed like she wanted to let me know she is in charge. During my first experience with her, she was trying to open a plastic bag I put my fruit in that was tied in a slip knot. Pull it the right way, and it opens instantly. When I attempted to help with opening the bag, she said I got it in a sparky tone, and still struggled with opening the bag, and then proceeded to lecture me about patience. That really pissed me off. I like to have a good shopping experience with the money I earn. So. I left the items in the cart and walked out of the store, and went to the Sprouts on Ironton, where I was received with a smile, and treated with respect and kindness at checkout. I'd rather travel to the store on Ironton and on Smokey Hill than to go to this store ever again. This employee needs a lesson on...

Today was an incredible experience!!! Jose started off our experience over the top with kindness and we could not be happier!! He was so invested with how we were treated at the meat department asking question & helping us make our final selection! I hope he is helps us every time!!

Then when checking out Imani was helping us at check out she came across an issue with her register, where unknowingly it was not taking into account any of the store discounts. She went over and above when her registration would not do the return moving to another register, not losing her temper or becoming frustrated when another customer was becoming frustrated & angry at her when she was resolving the issue with us. She was successful in getting the return taking care & ringing up all but one of the items correctly for us.

Overall very impressed with how...

🌟 A Shining Star in Customer Service: A Heartfelt Thanks From the moment I walked in! Their genuine smile, attentive nature, and incredible professionalism turned what could’ve been an ordinary visit into an unforgettable experience. They didn’t just meet expectations—they soared far above them. Whether it was anticipating my needs before I even voiced them or going out of their way to make sure everything was just right, [Staff Member's Name] embodied excellence. What struck me most was their ability to make every interaction feel personal and sincere—like I mattered. Their efficiency was matched only by their warmth, and their dedication reflected a clear passion for their work. It’s rare to encounter someone who blends skill and heart so...