Angel Funeral Home — Local services in Austin

Angel Funeral Home is a terrible place to take your loves ones. Brian didn't get anyone scheduled to do the Rosary, No greeters available, no Funeral director available to talk with when no one showed up to do the Rosary service. The receptionist spent the whole evening trying to schedule the service for the following morning & to facilitate at the cemetery site because they were not scheduled either. Failed to advertise the arbitrary. ..not even on their website, so many family & friends didn't know where he was taken. No church service scheduled, and the casket bouquet was never placed on the coffin. Receptionist said we would get refunded for those services but Brian avoids us & obviously will not refund us without legal representation. It was a terrible service, fortunately my son opened the service & said a prayer. Then my cousin's husband concluded the Service & blessed everyone, but by that time most everyone had already left It's not like we can redo it...

If you love your loved one DO NOT entrust them in Angel Funeral Home's care. They never made the initial call to our family to set up a time to meet for arrangements. We had to call them. As soon as they saw there was a pending on the insurance when verifying, Peter's whole demeanor changed. It was very obvious it was all about the money here. No Compassion, nothing professional about him or the director whom I called twice and he would not return the call. Instead Peter was the one that called me back after i specifically requested I talk to Bryan and did not want to deal with Peter anymore. Peter's call to my sister in law who lost her husband was so awful he said "since you are not happy and we are not happy, it's best you go ahead and move him to another funeral home" Too bad you have to give one star to be...

I made an appointment to meet and preplan my funeral. The person was very polite to me, but he address me in Spanish only. When I do business with someone , I do it in English only. I spoke English to him, he kept on in Spanish. As soon as I mentioned cremation, the funeral director butt in and said, "Leave your e-mail and we will send you information" I asked him to give me a brochure." He bluntly said, "We done give information on paper". It is two weeks ago not and no e-mail. I went to All Faith funeral home and was treated professionally in English and was given 5 deferent plans in writing. I will not recommend Angel Funeral...