Azul Tequila — Restaurant in Austin

We had early dinner today and the place messy for being empty.. as soon as we sat down my son cut his hand on a broken piece of glass. The management had to have known there was an incident at that table cause there was dry blood on seats. Every staff member BUT the manager Eric came to make sure my son was ok... We ate and at the end of meal when paying the check I asked waitress who was the management... she than asked if I would like to talk to him. Which I said no but she let him know I was upset... He knew of the situation didn't bother to check on my son but had tune to talk to talk to customers at the bar.. Pretty pour management when at 20 young girl has to get realize u should check on customer. The fact that management didn't address a situation that could be a potential lawsuit... Hope owners take note cause food was not great but ok and waitress great. The poor management not checking on customer that was injured while whole staff did but him. We paid bill and didn't ask to talk to him since he didn't seem to care. So didn't want nothing for free just very upset he didn't take the time to check on my son but had time to chat at the bar. Again the place was empty so can't say was busy and obviously had another accident cause of glass...

Do not go here unless you want food poisoning.

The customer service was terrible before I even walked in the door. First, I called to make an order for pickup but no one answered. On the second attempt, someone picked up the phone but never responded so all I heard were the sounds of the restaurant.

I went inside to make my order. Throughtout most of my communication with employees I received little to no eye contact as they were busy multitasking. I told 2 employees about the phone currently being off the hook and no one responding. Their response was "were busy" and didn't seem to care much. I made my order as the employee made drinks and then repeated my order with their back towards me. It's really difficult to hear someone in a loud restaurant, wearing a mask, and their back towards you. I gave the employee this feedback. His response "it will be ready in 15 minutes". The food tasted okay. Not terrible but definitely not worth the poor customer service. Then it got worse when my stomach became upset and realized it was...

The food was great but unfortunately the customer service was HORRIBLE!!! I do not recommend for any business lunch's. We had a group of 18 people and the waitress first gave us a hard time about giving us our tickets because she was BUSY!! When we finally got our tickets I had to stand at the register and assist with checking out. They left me standing there for over 5 minutes and our waitress kept complaining that she didn't have time to process our payment because it was lunch rush...HELLO PEOPLE we are customers too!! I approached a couple of other employees and requested help in checking us out and they said our waitress had to be the one to check us out. We arrived at 11:30am and were done by 12:15 and didn't get checked out until 1:15 :( HORRIBLE CUSTOMER SERVICE. I DO NOT RECOMMEND. We've been to Patsy's off Burleson Road and they get the same group of us in and out...