DICK'S Sporting Goods — Local services in Austin

(This review is particularly for the shoe department) I was in on the hunt for some new basketball shoes, I wandered into the walls filled with lots of shoes, they weren't clearly sectioned off, but I knew what a basketball shoe looked like, and what a cross trainer looked like. So as I'm sitting there looking over all the options, a customer comes into the basketball section followed by an employee who is trying to help him in finding a shoe for himself and his son. The employee was African American and the customer was middle Eastern. Mind you, I haven't been asked if I needed any help yet by the three other employees who walked by the area. The customer was being very specific on what he was looking for, color, cost, name brand, etc... The employee seemed frustrated and was cutting him off short, after every question the customer asked, for example, "Do you have this shoe right here in 9 1/2 and in all white?" The employee would respond with, scans product," no sir, we don't, is there anything else I can help you with?" The customer continued to ask questions and trying to find a shoe for his son and himself, all I kept hearing was the same thing from the employee, after every question... I was upset and totally turned off about buying anything from them at that point. I hope they ended up going elsewhere to find basketball shoes like I did, because they certainly didn't make the customer feel important or...

We buy pretty much all the sport clothing and gears at Dick's Sporting Goods at the Domain since day one they open. Most of the times the staffs are horrible (their excuses that they a new hired, but rather their personality and knowledge are very poor) unless you complaint to the Store Manager named Elena and she is a SUPER nice lady.

We ordered a jacket that the store doesn't have in stock and was told in certain day we will receiving the jacket and we agreed to purchased. It turned out that they used UPS then transfer to USPS (which is the local mail) and 2 days later and we still not received by our local mail person. We're need this jacket so we can bring to our out of town college daughter before our Thanksgiving holiday trip.

I called the online customer service and they were so RUDE & hang up the phone when i requested 3 times to speak to the supervisor / manager. I, finally got transfer to the supervisor and she also gave me a run around answer. SO sucks!

I am hoping some one at Dick's Sporting Good corporate aware of their online customer service are super horrible and lack of knowledge in their shipping infrastructure as well bad personality.

My family and I are vowed NOT ever want to buy anything online from Dick's Sporting Good. Look like we support more on REI and Amazon online.

We don't to waste times and money on Dick's...

First time purchasing from Dick’s. My son read reviews after the purchase and said that delayed shipments and worn shoes were the number 1 complaints. I placed my order a bit ahead of the day needed, to help offset any delivery delays. So, no problems with delivery. However, the $130 plus tax shoes I purchased came worn with scuffs, dirt, and even rocks tucked into the bottom soles. The inside, I hate to admit I went here, didn’t smell bad but smelled worn. Even the box was in a refurbished state.

You read reviews as a guide to what may happen to you. You think, “I can deal with that”, as you read some bad ratings. Or, you might even think, “that’s like 1 in a 1000 chance”, and take a gamble on the buy. I didn’t think that the exact review my son read would come true for us. We were a first time customer after all. But, I know realize we all start as first time customers and suffer just the same when an order falls short of the money subtracted from our accounts.

How this turned out: Called up customer service, they answered rather quickly. Was given my refund and return options. (Disclosure-My son really wanted the shoes, he had been eagerly awaiting them.) I asked for an option to purchase the shoes as used, getting a refunded difference, and was passed to a supervisor. My request was granted. My son won in this situation. I really wanted...