Finley’s Barbershop — Local services in Austin

I visited this location on a whim as I was on my lunch break. The shop seemed nice and looked very presentable. After talking myself into trying something new, I walked in to the shop to see if I could get a quick haircut. I'm greeted and they found an opening for me which was a plus. I get into the chair and at this point i'm in full blown critic mode. The barber seemed shocked that I was his appointment. The barber (Miguel) was not very welcoming even though this was my first experience with the shop. After cutting my hair for about 20 min, he finishes, doesn't show me the cut in the mirror or give me any indication on how I go about completing this transaction and I had to walk back just to ask his name and say goodbye. The cost of this haircut which consisted of an edge up and (extremely) small taper, which isn't even noticeable, was $44 without tip. I pay for the service as any good person would. I return to work curious about what I just spent $44 and and apparently my service was suppose to include "Massaging shampoo, cut and style, hot lather neck trim and rejuvenating neck massage. Includes complimentary edge-out between cuts to keep you looking sharp." I was told none of this and received none of this even after looking at other customers receiving waxes, clay mask treatment and massages. Also they charged me for a mustache and beard trim which consisted of cleaning the hair off my neck and apparently not even touching my mustache. I called the manager of the store to discuss the situation and was told I was given a "discount" even though I still didn't receive the services that were advertised on their site. She gave me an additional $10 off the price which made the blow a little softer. I had no problem with the price of the cut, my issue lies in not getting everything that was included. All in all I had pretty moderate expectations for this shop, seeing as it's in the heart of downtown, they may want to up their barber's customer service abilities for their new clients. The shop is nice and has a very modern vibe, however, I will be not returning to this shop after...

I've been having my hair cut here for about three months to moderate result. It's a bit more than I like to pay for my simple haircut, but being a block away from my place it was convenient.

They put a lot of effort into making it seem like it's an old-timey barbershop. Other than the cool guy shining shoes at the front it's all pretty transparent marketing and the staff is on par with Super Cuts.

Today I had an appointment, was stuck in traffic and called three times to let them know I would be late. The phone went to voice mail each time. I parked and made it in the door just past eight minutes after my appointment. No one was at the front desk. The shoeshine guy suggested I go back in the lounge and wait. After couple of minutes the receptionist came back and told me I couldn't get my haircut today because I was more than ten minutes late. I mentioned that I had called three times and she just dismissed it as "their phones were having problems" in a very blase and arrogant tone. I told her I only needed a trim, she said they could clean up my ears and neck and that was all. Mind you, my actual "haircut" is usually all of 15 minutes. 15 minutes that I pay $40.00 for.

Due to her arrogance and lack of accommodation, I'll never go there again. And so they have lost about 1k of annual income from me.

Bottom line, is that if you're the kind of effete ponce that likes to have a low grade stylist apply "beard butter" to your scraggly whiskers and is enraptured by the thin veneer of vintage trappings, this might be the place for you. If you're someone who just wants a decent haircut at an honest price with friendly non-pretentious people you might want to...

In summary, disappointing haircut the day before proposing to my partner.

I had a haircut 9 days prior and just needed a refresh on my fade, but my primary barber on the east side suddenly became unavailable the week leading up to my proposal. I’ve been to Finley’s a few times before. Alex and Alana have been great but they were unavailable last minute.

I was very clear with Emily about what I wanted: just a skin fade and the top could be left alone. I stated this when I arrived on 5/2 and when she finished the fade. Initially, she pushed back but then agreed and said she’d just take a dusting off the top.

She then began snipping off inches off the top, saying that one side was uneven. This clear uneven-ness was intentional - it gave my hair the weight on one side necessary to be styled to my liking. I didn’t realize how much was chopped off until I got home, when I saw it was too short for me to style.

I proposed to my girlfriend the next day, which included a photoshoot. It was a great day, but I did not look how I wanted for this special moment.

I trusted Finley’s to help me in a pinch. Emily was kind and welcoming, but I’m very disappointed she did not cut my hair how I asked as a customer. I get that barbers think they know better than their clients, but I’m a content creator by trade and my look is my brand. And this was probably the most important haircut of my life.

The staff here is always kind and professional, and I’ve had good experiences before, but the weight of this moment, when it really counted, leaves this...