Karma and Luck- Aventura Mall — Local services in Aventura

purchased several items here, including a bracelet costing over $300, when I needed it to be repaired told its was purchased over 30days , "thank you but nothing we can do". I didn't even want a replacement. Stay away it's actually cheap crap you can find on amazon for much less. Silly me for wasting $300 on crap! BEWARE!! stay away! Nothing upscale about their products!see pic Sales person providing customer service email where to request assistance for bracelet. to be told 50% on next purchase

**UPDATE/REPLY TO OWNER RESPONSE

"I understand that most jewelry stores have a 30-day return and exchange policy, and I want to clarify that I wasn't seeking a refund or exchange. I was simply looking to have the BRACELET adjusted or repaired - standard services that most jewelry stores typically offer for items purchased from them. Unfortunately, it seems this wasn't an option at your store, which is quite different from what I would expect from a jewelry retailer. Most jewelry stores I'm familiar with provide adjustment and repair services for their customers' purchases as part of their customer service." regardless of date of purchase... So Folks...

I absolutely loved this store. Two years ago, I purchased some gifts for friends at Aventura Mall, along with a bracelet for myself, and I was captivated by the ritual they performed after the purchase, setting intentions and sending beautiful wishes for the items. In December, I decided to visit the Pembroke Pines location to buy myself a birthday gift, looking forward to that beautiful ritual. However, to my disappointment, they didn't do anything, and I felt let down because part of the reason I go to this store is for the complete experience at the end of the purchase. I was tempted to return what I bought and head back to the Aventura Mall location, but I didn’t.

A week later, I went to the Aventura Mall store, bought a bracelet, and witnessed them performing the ritual for the customer ahead of me. However, to my surprise, when it was my turn, they didn’t do the ritual for me either. I left feeling tremendously disappointed.

This review is clearly intended for the owner or manager of these stores: you must understand that many customers return specifically for the entire purchasing experience your store provides, not just...

I always have a truly wonderful experience at Karma and Luck, thanks to Aday. Every time from the moment I walked in, she always greeted me with a genuine smile and a welcoming attitude. She is incredibly friendly, patient, and kind throughout my visit. It didn’t feel like she was doing only her job — it felt like Aday cared about making sure I had a good experience. Aday always takes the time to listen to what I need, offering helpful suggestions without being pushy, and makes me feel completely at ease. It’s rare to come across such attentive and kind customer service these days, and I genuinely appreciate it. I highly recommend this store, for the excellent costumer service it provides and the amazing quality of the merchandise. Thank you, Aday, for going...