Men's Wearhouse — Local services in Avon

We had to visit this store multiple time to try and get things right for our wedding. I knew from our first interactions that there was a lack of good service, accountability and follow through. My gut told me to go to Louies Tux shop. But I went with Men's Warehouse due to the selection. Now this resulted in my son not having anything to wear to be in my wedding . You would think with it being a mix up on the day of. The store staff would try to resolve it, but they did not. Be very careful. The taller young man who calls himself a manager was rude and unconcerned during several interactions. He was a bit confrontational when I tried to ask questions. For example my children were mis measured and they tried to charge me for the mix up. Do not trust that they will do a good job. My wedding photos are basically ruined. There is no way to go back. A wedding is a life event a significant milestone. The really dropped the ball. This is something that can not be undone or fixed. Our children were mismeasured. Items were left out of the pick up order. The staff was unconcerned and unapologetic.

And now this reply about a solution. My wedding is over. There is no way to redo it. The staff should be held accountable for how they treat customers and how they handle people on their special day. There is no solution and no way to go back and...

Jennifer (the manager) was rude on the phone and didn’t even offer an apology for incorrectly measuring my brother for a suit for my wedding and giving him measurements that are different than the ones I see online in the group number and different than what my brother told me he was. He’s military, so couldn’t go the day before to try on because of orders but when he tried it on the day of you could have fit me, the groom, the other groomsman, and my brother in the suit and still have room and we’re all tall and lean people. Jennifer then tried to say he called in the measurements and when I said I knew that wasn’t true she said someone else had put her name on his measurements. Also not true as I have pictures from that day and she is in them with a name tag and my brother was wearing a correct size suit. I didn’t ask for money back or anything but she was very rude and non responsive until she said she would try to find “who did it wrong” and I asked when I would hear back and she said Monday afternoon maybe. Maybe offer an apology next time Jennifer. I called customer service and they were EXTREMELY nice and apologized profusely and made notes that were forwarded on to corporate and the head of the rental department. Do not use this store. Buy or rent a suit somewhere else and don’t...

Pretty upset, actually. Our vow renewal is this coming weekend. We set the group thing up at least a month in advance. Their policy is the suits will be in 2 days before the wedding. We went to pick then up today and our son's suit is all messed up. It was gray, everyone else's is black so his should've been too. And the jacket was too small, even after getting a resizing done before the suit was shipped. There were a few other minor mishaps too. We are suppose to have the replacement tomorrow. But our ceremony is super early the day after. We are literally at fed ex's mercy right now and at mercy to a store that, on more than one occasion, has screwed up our group order. They charged our party members deposits even after we paid for everything. The policy alone is complaint worthy. What if fed ex doesn't get to men's warehouse in time for Us to get to the store before they close? I don't know if it is all men's warehouse, but this place is jank. We even had people act like we have to do/wear what they say because it is how It is suppose to be. If someone is uncomfortable, they're uncomfortable. Don't be a snob, try and help and work with them to find a suitable compromise. Needless to say, I would go elsewhere if possible if you're looking for event...