E.D. Marshall Jewelers - Avondale — Local services in Avondale

This was the second place I went with my ring that I wanted to liquidate. My first stop was a certified GIA Gemologist and an appraiser of 35 years. The Appraiser set my ring value at around $500. The Appraiser wasn't interested in buying it because she deals mostly in antiques. Another customer said go to a pawn shop or ED Marshall. I thought that there's no way a pawn shop could do more than a jeweler that buys gold, so I went to the Avondale location of ED Marshall. The lady that looked at my ring took a quick look at it through a loupe and weighed it. Having gotten an appraisal earlier, I was prepared for an offer I could live with. She proceeded to tell me that the stone was plastic, yes she said plastic as she tapped on it with her fingernail. She also told me since the ring had my initials on the side, it was personalized and only good for scrap weight. Ok, at this point I was still feeling ok about selling because I really only expected to get in the neighborhood of $200. The scrap value came out to $295 by weight a couple hours earlier. Her offer to me was $135. Obviously, I had to pass. Time to try a pawn shop. I was convinced that maybe $135 was all I'd get. First pawn shop I stopped at took a good look at the ring, did several tests to check the karat? of the gold and obviously weighed it. Guess what I got...... $330 without blinking an eye! Now, I know that this was no 24k high dollar piece, or something that said Patek Philippe on it, but I at least expected to receive the fair consideration any other customer would expect. I don't know if this employee was unknowledgeable, or just flat didn't have any interest in buying, but I would advise anyone selling to carefully consider who you sell to and DO...

Susan was amazing! From my first visit to my most recent visit. I came in 5 min before they closed feeling like “one of those customers” and she was more than attentive and took her time to help me find my wedding bands. Never felt rushed nor pushed to buy. Due to them having estate finds, I found my one of a kind wedding band that was LITERALLY perfect for me as if it was made for me. Same goes for ring that is for me for fiancé! I had to go a week later with my fiancé so she can approve the ring I picked out for her, and Susan was more than willing to put all of the options that I had picked out on hold for us. I hardly ever write any reviews and when I do, it’s due to the amazing customer service because that’s what sells me. They have earned a customer for life and I will only go to ED Marshall for any of my jewelry needs. Thank you again for our one of a kind wedding bands. You have our marriage that much...

When you are looking for jewelry this is the store to choose, Susan is very knowledgeable about jewelry and a very funny person to talk with. Visit her in the Avondale AZ location when shopping for Gold and diamonds she knows her jewelry. When trying to pawn some jewelry she has this gun that will let you know if your jewelry is real if it is gold or silver what kind of metal that made be in the jewelry. Everything is 50% off in the store so hurry up and make a visit you will not be disappointed. You can get your jewelry repaired also and very reasonable...