Reel Pro Video — Local services in Batavia Township

My mom and I went to Reel Pro Video to convert old family videos. We gave Brian (the owner) dozens of tapes, each with a hand-written note from my grandma. We asked Brian if he could keep the notes and original boxes together, and he said that would be no problem. We were pleased with the actual conversion - however, many of my grandmother's notes were missing when he returned the tapes, as were some of the boxes. Brian misplaced them and was extremely rude and defensive when we asked about it - my grandma has severe dementia and can longer write, but the only response Brian could give was "What, is this supposed to ruin my day?" It certainly ruined ours. He agreed to mail anything he found, and he did send some back, but ended up sending other customers' notes to our house as well.

He didn't even apologize, and we spent over $400...

I would highly recommend Reel Pro Video. I had several slides transferred to digital format, and they could not have been more friendly and accommodating. The pricing was fair and reasonable, and they were able to turn around my project quickly, even with some light re-touching, which I was not expecting. I like the old-school style of the store, and that I was able to support a local...

I love Reel Pro Video. These guys are so kind and their work is incredible. They are the reason we have our home movies on DVD now & our memories saved forever. Brian, the owner, is so kind and he always go above and beyond with every project. Excellent...