Lakeside Florist LLC - Local Family Owned — Local services in Battle Creek

I had ordered from Lakeside for my Nephew's funeral 1000.00 dollars worth of flowers and had asked about a memorial tree for him, they said it wasn't the right time of year so had gotten some hibiscus. They said it wouldn't be in till next week unfortunately they thought they did me a favor by sending them to the funeral home which thats not what was agreed on and the flowers were given away because I had no knowledge of the flowers being sent. It's not that hard to text someone and let them know what's going on instead of just doing what you want. I am extremely disappointed with the fact they let my flowers for a memorial at my house be given away because they can't communicate. Very disappointed and then when I called it was well we sent them......no I didn't want them sent to have to worry about them at his funeral. Smh nothing to make it right, no im...

I called the day before my wife’s birthday. I didn’t know exactly what it was that I wanted. I asked them to use their professionalism to come up with with something in the price range I had given them. Man oh man, did they ever knock it out of the park. It’s the most beautiful arrangement we have ever seen. I had them delivered to her at work and apparently she was the talk of the office. Everyone who saw them were thoroughly impressed. From the bottom of my heart, thank you for helping to make my wife’s birthday a memorable one. You’ve gained a customer for life. I couldn’t be happier with the service I received from beginning to end. If anyone should read this review, by all means, these people are the real...

The arrangement received looked NOTHING like the FTD arrangement I'd ordered or paid top dollar for!! Lakeside took the liberty of replacing the flowers pictured with cheap carnations because that's all they had. When contacting Lakeside and showing them the photos of what was ordered and actually received, the owner said it wasn't his problem, the arrangement looked fine to him and told me I had to take it up with FTD if I was unhappy. He also said they were allowed to substitute what was "close" to the original flowers ordered with whatever was available. The owner and his staff need to attend a workshop on treating customers kindly. Choose another florist for your flowers and save yourself the...