Buffalo Wild Wings — Restaurant in Baytown

Ok came back from out of the states and decided to enjoy some wings for lunch with the family me my wife an 5 yr old daughter... Get seated waitress was nice as can be received our large order boneless wings..they came in all on plate.. To start it bothered me that the fact it wasn't separated accordingly by flavor considering we had a some mango habanero ones as well keep in mind my 5 yr Olds wings right next to these wings on same place(common sense right) then I start to cut into some of the wings some more batter than chicken... Not to mention they were hard an crunchy as heck I couldn't even cut the boneless wing with my fork for God sakes.. Waitress came by asked how things were going I advised her I wasn't pleased at all with today's quality of food.. A minute later the manager shows up asks how things are with our service... I explain the whole break down how I've always came here before always enjoyed the food an the break down or the plate with all the food is always on one plate an how that I've never had them serve it like that before it's always been broken into flavors... She said sir it's always came in one plate with large orders.. (thinking in my head are you serious right now) ok well I explained not when there is a child eating as well an no separation in the wings what's so ever..then went to explain about who Ever cooking today isn't on top of there a game to the food is hard an difficult to cut... She said well that can't be our top cooks are here today... I said maybe you would like to try an cut this wing mam..she says I can get yall some more wings... I said no I'm not interested I would like to pay whatever required an just go some where else... She says sir you've already ate some of the wings.. ( maybe two the most) I told her whatever you see fit I'm not going be back that's for sure... Terrible management I think has to be the key here its the management that has to build there restaurants morale an motivation even on there worst days... Would also explain why the staff has changed as well so much from my last visit.. A little longer than I wanted but oh well felt good to vent lol I say don't go to...

The food was exceptional, but the service was horrible. I don't know if it was because we were a party of 10 and the waiter was having a bad day or if he's like that all the time. But he was probably the worst waiter I've ever had. He was rude, unnatentative, and felt the need to make side comments. When one of our friends arrived she tried to go over the side gate, which I'm sure the restaurant has a policy of that not being okay, so we would understand if someone were to be like, "I'm sorry you're not allowed to do that you have to go through the front door." But no, our waiter saw her and responded with, "Uhh honey I don't think so, the front door is right there" giving her an ugly look along with the attitude. Then after he started taking people's drink orders he ended up bringing out a beer asking if the manager had come by earlier with the beer that was ordered, which they didn't, so we all told him no that no one has come by with a beer and his response was, "y'all probably weren't paying attention, it's okay, but I'm still going to believe what my manager told me over y'all." After that my husband had finished his beer and he came and picked the glass up but never asked if he wanted another beer so my husband was there drinking out of my drink. He then took our orders and when the food came out one of our friends told him that her order was wrong and his response was, "i wasn't out here to pass out the first batch of food so I don't know what exactly you were given, but I can fix it for you." And of course she declined the offer to make it easier on him since he seemed in such a rush. Overall, the service made the meal bitter and I won't be returning anytime soon. Teach your waiters/waitress...

I really like Buffalo Wild Wings but the way they handled a mistake just now was very poor. For full context I will tell you that I made an online order in the app about 2 weeks ago that was half my order and half someone else’s. The bottom half of my order was the other persons so I didn’t realize it til I got home. Had to go back and wait for them to fix it. Today I made an order of 2 20pc boneless wings, 1 Asian zing and the other with sauces on the side. I checked it outside the restaurant before leaving and it appeared correct at a glance. Got home and realized the Asian zing came as sauce on the side but also only had one small sauce. I went back and showed the manager that their ticket had all mine with sauces on the side even though my app order showed the Asian zing was not sauces on the side. She said the app has that problem and there is no fix. You can call and order but lose the promotional offers and prices from the app. Then she took the wings I brought back from my house to the back and sauced them and gave me the same wings back. I didn’t think they were allowed to bring food back into the kitchen after leaving the restaurant. I also thought they would at least get fresh wings. There is no accountability for their mistake today, even if it isn’t a local problem and is a corporate problem. But it comes at my expense and now I have room temperature wings and an extra trip to...