Subway — Restaurant in Baytown

Complaint Regarding Poor Customer Service at Subway – Baytown, TX Location

To whom it may concern,

On July 24th,2025, I visited the Subway located at 6608 Garth Rd, Baytown, Texas 77521 due to an urgent need to use the restroom. I was in distress and close to having an accident, so I entered the store and used the restroom without any employee initially addressing me.

However, upon exiting, an employee named Jesus stopped me and asked if I planned to buy anything. I replied that I wasn’t, and he then told me not to come into the store again just to use the restroom if I’m not going to make a purchase. This caught me off guard, especially as it was my first time ever visiting that location.

I asked for contact information to report the issue, and Jesus pointed to a number on the window, which appeared to be for a security or lock company—not Subway’s corporate contact.

Trying to resolve the situation respectfully, I offered to purchase a cookie. While he completed the sale, there was no customer service or courtesy shown during the interaction, and the overall experience was very unprofessional.

As a regular Subway customer, I’ve never encountered this kind of treatment at other locations. I believe emergencies should be met with understanding, and customer service should always remain respectful.

I hope this issue can be addressed, and that the staff at this location receives training on how to better handle customer interactions—especially in unforeseen or sensitive situations like this.

Thank you for your attention to...

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