The LEGO® Store Beachwood — Local services in Beachwood

I have been a Lego Consumer for the past 15 years and have had overall positive experiences. Yesterday I called the Beachwood store to ask a question. The date was 12/7/21 at 3:15pm. The sales associate that answered the phone was extremely rude. His name may have been Dan but he was rushed and made me aware he was unable to do his job due to people like me calling and the phone ringing all day. I get it’s the holidays and stress is high but as a consumer trying to purchase a big ticket item the attitude and tone was not necessary. I live an hour away or I would have made an effort to go into the store to avoid making this sales associate answer the phone. Very disappointing experience and will re-think other...

(Update) After reviewing our experience, the LEGO team showed genuine care for customer satisfaction, especially the experience for kids. I believe they’ll work together to enhance future events, and we’re looking forward to our next visit! My kids love LEGO, but I’m frustrated with this store. After driving 30 minutes for the Build a LEGO event (supposed to be 12-2 pm), they’ve twice been cleaning up by 1:30 pm. When I asked for an instruction sheet to take a photo and build at home, they claimed it was their intellectual property—even though my sister says their stores give them out. Here, they make 4-6 kids share a...

The LEGO Store is always awesome. Of course the prices could be cheaper but LEGO isn't known for low-cost sets. You can find many unusual playsets here you can't find anywhere else. At this particular store, the staff is always really nice. They have areas where kids and adults can make their own creations from a limited variety of LEGOs and display them for everyone to see. The store has a "design your own minifigure" area, and the back wall is full of "pods" of specific LEGOs that you can choose and buy by the bucket. It's just as fun to stop in here to play as it is to come in and buy something. But we ALWAYS buy something, so point to...