Saks Fifth Avenue — Local services in Beachwood

This review is nothing to do with this location specifically bu Saks’s 5th Avenue in general. Their customer service for a high end department store is awful lacking. The first time we bought a bag there in the store there was a pen mark on it and we asked for them to ship the same bag from another store. They shipped that bag from that store to our house with an obvious attempt to scrub the pen mark off. When we called the other bags were gone and it took an hour on the phone to make it right (either allow us to return or give us an additional $300 off of our purchase) but it took forever and they acted like they were doing us a favor.

The next purchase we made was on the website because they had a promo for $450 gift card if you purchased over $2000. My wife liked some items and added and added some others to get the gift card. Saks later cancelled one of the items (said it was out of stock 4 days after the order) which brought the total less than $2000 which per the promotion. My wife called and asked if it would affect the value of the $450 gift card that we received at that the time the rest of the items arrived (the card had $450 written on it as did our receipt). The representative confirmed the value of the gift card would remain unchanged (she might have returned a few of the other items if it was).

A month later when we were ready to use the gift card the value was coming up as $150 instead of $450. We called customer service and asked what they issue was and they said it was because the last order was less than $2000 and that was despite the fact that they had cancelled a portion of our order (we didn’t) after it was placed and had a representative confirm at that time the gift card value would not be changed back to the $450 (it was escalated to the highest level at that time). They have since refused to adjust the value despite a formal complaint to the BBB. Clearly they don’t care about their customers if they can’t make a customer whole after they mess up.

Saks 5th seems to be a “high end” department store in price only. We will never shop in any of their stores or online with...

Ordered two boots of the same style from the same brand from Saks online under the same order number. Saks sent the boots in TWO separate boxes, but with only ONE return shipping label. The boots did not fit, so I repackaged them and took them up to Fedex to return. Fedex told me that they could not return TWO separate boxes under the same return shipping label. They told me to call Saks for a second label. I did. Saks asked me to reopen the second box, because they wanted to know which pair needed a second label. It took multiple days, but I received the second label, repackaged the boots for a second time, took the boots up to Fedex for a second time and sent the second pair of boots back to Saks. Weeks passed and I only received a refund for ONE of the boots. I called Saks back, explained the ordeal. They found both pairs were received in their warehouse and escalated my case so I could get the second refund. The second refund never came. I called again only to find that Saks canceled my case, because they saw the first refund in the system and mistakenly thought I had already received a full refund (when in reality I received a refund for ONE pair of boots). The customer service representative saw that I was due a second refund and apologized. Before I could get a resolution our phone call was disconnected - on Saks end. I had to call back yet another time. The next Saks customer service rep told me that Saks had two systems that didn't update properly together and that she would escalate my request for refund once again. I'd have to wait another week. Now I'm still waiting. This was Saks fault from the beginning -as they did not send me two return shipping labels for two different boxes, and it has been nothing short of a nightmare to make a return and get refunded. I will avoid ordering...

The only designer stores in town until you get to Columbus, Cincinnati or Troy/Pittsburgh/Chicago. They have a Dior Womens Boutique, a Prada Womens Boutique, A Gucci Boutique, as well as a Louis Vuitton Boutique for designer stores inside. They also have mini areas dedicated to different designers for example, Saint Laurent, Burberry, Balenciaga, Valentino, Celine, MCM, etc. And while these mini areas were not full stores they had lots of options to choose from. The only main designer I could think of that they didnt have was Fendi but that's about it. As for other boutiques there was a Jo Malone and Chanel Makeup Boutique inside. So in general there was lots to choose from, however there is alot of security in various places which does make the atmosphere a little tense in a way. Otherwise most of the staff unrelated to the boutiques were extremely helpful and courteous even though I had no intentions to purchase anything. Be aware to get there earlier than we did however as right now for most of the boutiques only 1-2 customers can be inside them for COVID reasons and as such there can and probably will be waiting lists for them especially Louis Vuitton and Gucci, Dior and Prada I could just go inside there was no line. As for the rest of the store the mens clothing area was okay in my opinion, it was pretty small compared to say the chicago store but it still had some great brands, just not full high designer clothing. As for womens there were much more options but still not any high designer clothing I can remember, if you want that I suggest the saks in troy. Overall it was a good experience and if your looking for designer bags and shoes in particular there really isnt anything else that comes close to here...