Charleys Cheesesteaks — Restaurant in Beachwood

Working in this mall, I would go to this location to share business. But after the way the girl behind the counter let someone cut me in line while I had been waiting awhile already, I won’t be returning. Blatantly let a woman cut me and my wife off while we waited patiently line, with more people behind us. I only have a 30 minute window, so to have someone push their way in and the cashier to let it happen is appalling. When you are at the register, it is your job to tell people there are others waiting in line. Not choke up and let it happen. You just lost a lot of business from myself as well as my team, because I will be letting everyone know not to support a place that doesn’t do their job and keep people from cutting in lines. We learned in kindergarten that is not right, and for a worker to let it happen to another employee of this mall...

My wife and I really enjoy the food at Charley's so here's a shout-out to the cooks, delicious and thank you! However, the cashier (Tanesia) needs to be let go immediately. She has the worst attitude, no sense of appreciation for what she has, no communication skills, and no respect for anyone (including her own staff). She disrespected my wife twice right in front of me and had there been a third, I would be contacting corporate. Additionally, if we were treated this way as "regulars", then she's doing it to everyone else as well (backed up in the comments section). She will single-handedly destroy this business. Advice - Drop that...

Cashiers and workers will sit and stare at you or pretend you’re not there instead of asking if you need help. I said I had a mobile order and one of the works mumbled a bunch of Spanish, didn’t look at me, and pointed at the cashier. I got in line and I waited until I saw somebody else go up saying they had a mobile order and they immediately grabbed their food. Literally waited over 20 minutes for crappy food, and just like they do EVERY SINGLE TIME, they forgot the side of cheese sauce. Hire people who actually speak English and actually care about working. Absolutely...