Saige Boutique and Salon — Local services in Beachwood

For the past 3 years I have gone to Saige to have my eyebrows done every 2-3 weeks. The prices were a little higher than most, $16 for eyebrows and I’d always tip $5-$10. I’ve seen almost every technician. For the past two and a half weeks I attempted to get my eyebrows done on multiple occasions but was met with excuses and rude attitude for why they couldn’t be done. I visited on a weekend and was told they didn’t have anyone available to do men’s eyebrows (????) even after calling earlier. This happened twice in two weeks. Oddly enough, the first time I noticed a woman standing in the back who has done my eyebrows on numerous occasions. I was also told there wouldn’t be someone available all weekend and was offered two appointment times on Monday; 1pm and 7:30pm. I called a few days later to make an appointment later in the evening and was told there weren’t any times available but I could walk in and they would “try to squeeze me in” but couldn’t guarantee they would be able to see me. Mind you, the customer service skills over the phone are severely lacking.

It seems to me that Saige no longer values their customers or really wants the business. This is such a sad reason to lose loyal customers, especially those who drive across town just for this service. I have since taken my business to Love Threading Bar in Parma which does the same, if not better, quality work for a cheaper price. The technicians also went out of their way to provide a cell phone number and usual schedule because they seem to actually value a solid clientele base. Maybe Saige will pull it back together but they’ve lost a loyal customer because of poor customer service and business practice.

Edit for owner’s reply: I was provided one date with two times, “not several dates and times that were unacceptable.” You also failed to address the subpar customer service standards that myself and other reviewers have noted.

As far as the lunch breaks and time off under Ohio Law (which I myself, and certainly many others are aware of; unless the comment was meant to be condescending), if this is the case why wasn’t I informed that they were taking a break and could see me after or that they had appointments scheduled after? Good business etiquette is to have unscheduled (including break time) staff out of client sight to mitigate this confusion. Apparently the excuses come from top down which is evident from this response.. I understand trying to save face from a bad review, but at least attempt to address the client’s clear complaints and come to a...

I have been getting my eyebrows threaded here for over three years. During my most recent visit as a walk-in, I had to wait an hour despite only one person being ahead of me. The girl ahead of me was also a walk-in, and it took 45 minutes to thread her eyebrows. There were four women waiting at this time. Then, another client walked in and was taken back right away. I waited 20 more minutes, checked the sign-in sheet, and noticed the client taken ahead of me had signed in after me. I was ignored by staff and made a comment that I had been skipped. One of the employees yelled at me that the girl had made an appointment. I understand appointments are given seniority and I have no problem with that, but I felt extremely uncomfortable that the employee rudely shouted at me in front of multiple people. The other women waiting were also surprised at her harsh response. If she calmly explained that the girl made an appointment, I would have understood completely. There was no way for me to know this client made an appointment previously. I walked out after this happened because I did not feel comfortable having this service done by employees who lack basic professionalism. I have had good experiences at Saige over the years, but I will be getting my services done elsewhere in the future. I do not want to spend money at a place where respect is...

I visited Saige at Beachwood Mall for eyebrow threading and, unfortunately, was disappointed with the customer service experience. Upon entering, I was not greeted, though the customer who arrived after me—an older Caucasian woman—was welcomed right away. I waited approximately 30 minutes and noticed my name was third on the list, yet several patrons were called before me. It became clear that I had either been overlooked or skipped.

When I inquired about my turn, the front desk representative was noticeably short with me. What stood out even more was that, unlike others who were personally called back for their service, I was loudly shouted at from across the room. I found that very unprofessional.

While the threading itself turned out well and my eyebrows looked nice, the lack of consistent and respectful customer service—especially toward younger patrons of color—was hard to ignore. As someone who values intentional and inclusive service, I hope this feedback encourages Saige to reflect on how they treat all customers with equal care and...