KAY Jewelers — Local services in Beavercreek

UNPROFESSIONAL SERVICE! The beginning of our experience was very unprofessional, however, towards the end of our visit at the jeweler, it was a train wreck! (Scroll down further if you're interested in seeing the chaos!)

I took my girlfriend to look at engagement rings today, and we were disappointed by how unprofessional this store was. Firstly, the employees were not dressed formally at all (the way you would expect from a jeweler). Instead, the employees were all dressed very casually with branded T-shirts and sweaters. A very young employee showed us a selection of engagement rings, but he knew very little about the rings. He specifically could not explain to us how a karat of diamond was measured, something you would expect any jeweler to know. After only about a minute of our conversation, he repeatedly said "I know exactly what you would love!" And he continued to pull out big expensive rings while we repeatedly told him that our taste was in a smaller, more affordable option. He seemed to have NO interest in what my girlfriend was looking for in a ring, because he kept telling us his preference by saying, "you know, this one right here is one of my favorites."

However, this employee was very inexperienced as a jeweler AND as an employee in general. He continuously used explicit language while sparking up casual conversation with us. Since my girlfriend and I are both very young (early 20s), it seemed like he showed us less respect than a "normal" customer (perhaps someone in their 30s+) by acting like we are all "pals" because of our closeness in age. His language and conduct was completely unprofessional! Regarding this employee, my girlfriend says, "he ruffled all my feathers!"

Not only was this employee giving us a hard time, the manager kept trying to close a sale while we specifically communicated that we were not planning on purchasing today. They seemed to only care about the sale and not the customer!

Yes, the products and prices seemed to be very nice. But customer service may be just as important as price!

TRAIN WRECK ALERT!!! Remember that super unprofessional employee from earlier? While we were walking out of the store, he invited ME to come over to his place and play video games with him. He asked, "how old are you?" I said I was 20 and he responded, "ohhhhhh ok I guess I can just order pizza! I drink like a fish! When I have my friends over, I usually recommend a hard gin!" What employee at a jewelry store would make a...

February 15th my now husband went to Kays to purchase my engagement and wedding band. He made a few minor changes to the design and on the receipt it said the ring was guaranteed by March 10th. He made several trips checking on the ring after the date promised. Fast forward to the end of May. We find out that my husband maybe the playing overseas so we play in a very quick wedding for June 1st. Still no ring still no proposal but given the circumstances I knew about the ring because I have to deal with his frustration when he comes home. So he makes tons of phone calls goes in almost every day checking on the rain and finally the rain comes in just a few days before were supposed to get married. We go to pick it up and I went with him so he can make sure that it was fitting okay and the wedding band is missing it somehow did not get ordered but by this point we've already purchased the ring and he's already started making the monthly payments on it. A month after we're married I called to check on my wedding band. They were nice enough to give us a loaner until mine came in and when I called the gentleman stated that I just needed to not worry about it and be patient. I called again today and was told the exact same thing no one wanted to give me an exact date on when the ring would be available they just said that the stones are being replaced. It has been two months there is no reason why I should not have a simple wedding band. We're still making a very large payment every month on this rain and part of the ring is not even actually mine. So far we've gotten no answers just people beating around the bush telling me to be patient and that it will be in anytime and that in itself it's frustrating. The ring was ordered in February and promise in March is almost August and we still don't have the complete set. By now I should have already had my ring and my wedding had it soldered together so that is one ring but I can't do any of that. They have offered no compensation for the inconvenience that this is caused. I didn't get the proposal that I've always dreamed of and then my husband wanted to do I didn't get to enjoy my wedding band on my wedding day and every time I call I'm told to be patient. In my opinion this is very poor customer service and once this ring is paid off we will no longer be...

I ordered two pair of ear rings, one pair was to be delivered in 4 days the other in 7 days. The store was to call when each pair came in so that we could see them. 12 days later and the store still had not called to let us know about either pair. I called and the first pair never came in and they were going to look into and call me back. The other pair was there but they never called. The manager sent ma a picture through text message and then I asked her to price check them since it had been so long. She verified the price over the phone. I never received a phone call back from the store on the second pair of ear rings. I sent my son to go pick up the earrings and he paid in cash. I looked at the receipt when I arrived home and they charged him more than three times what the price that was verified on the phone. I immediately called the store and explained the situation. They said to bring in the ear rings and the receipt and they would refund the overcharge. So My son went the next day to get his CASH back and was told that they didn't have enough cash in the store to give him a refund. I then called to speak to a manager who offered a check from the home office that would take 5-7 business days to receive or that they could call another store close by to see if they have the cash to give him and then he could go pick it up there. WHAT? No cash available in the store so I have to drive to another store to fix the overcharge that the store did. So now I have called the operate office and they basically stated that was the policy, a 7-10 check or to have the customer drive to another store to receive a refund. I have left a voicemail with the district manager but again I am not very hopefully that this will be resolved easily. GO TO ANOTHER JEWELER AND GET BETTER SERVICE!!!!...