Rally House Fairfield Commons — Local services in Beavercreek

I experienced very poor customer service when purchasing an item to pick up in the Fairfield Commons Mall store. Despite having documentation from PayPal indicating the amount that was paid and that payment was specifically made to Rally House no one in the store, including what appeared to be a manager would offer much help. I was supposed to have been sent an email from Rally House with a specific bar code, but it had not been received (it was not in junk or spam folders). Interestingly, I was still receiving Rally House advertisements to the same email address throughout this experience so obviously email was functioning. Likely this was an IT problem, but I was just so disappointed no one seemed to care despite the fact I had purchase documentation, the items were waiting-- packaged and addressed to me, and I could show my...

Unfortunately, I don’t know the name of the young lady that helped us, but we were there on Monday 8/11 between 1:30 and 3:00pm and bought a Joe Burrow jersey and an hour later she did an exchange for a higher level jersey to be shipped to my house in Washington. If that helps ID her, that’s great. Because she was, too. Very nice, had conversation specific to our purchases, and was awesome when I came back in later to do my exchange. The others working that day/time were excellent, too. The encounters were brief, but they took the time to help us find something specific and found a shopping bag for us. Great...

Came in on Wednesday and needed help getting a sweatshirt from up on the top level. When I asked for help, the lady ( who I later found out was the Store manager) had a nasty attitude that made me want to leave. I normally enjoy shopping here since they have opened and I used to shop at the Dayton Mall location, but this is one closer to me. This encounter made me never want to...