Ulta Beauty — Local services in Beavercreek

I’m actually an Ulta Platinum member so I know my Ultas. This one is pretty similar to most, with relatively clean shelves and attractive displays. (I say relatively because the samples and testers are almost always empty and a complete mess. This is pretty consistent with the retail beauty industry.)

But the employee education is completely lacking here. I feel like almost every time I’ve gone into this store, I’m transported back into some kind of weird Mean Girls high school universe, with teenage girls behind the counter always talking badly about the customers and the management here. Yes, we can tell you hate your jobs. You talk loudly enough within earshot for everyone in the store to hear you. We get it.

One night I heard these girls talk very badly about the customers that were currently in the store, mocking them and asking them why they’d come in when they can just “shop online instead.” I can’t think of any conversation made by a retail employee that didn’t reek of more ignorance—as the presence of the customers they were mocking are what funds their paycheck and keeps retail work thriving.

Another time I came in I asked to be swatched with a concealer that was 2-3 shades too warm and light for my Asian neutral medium complexion. I noted several times that the swatch was just too light and didn’t blend into my skin tone, literally showing her so she can pick something else, and she insisted that it did and just kept arguing with me over it. So bizarre. She talked about the influencers that used this product, which I honestly don’t care about because I’m not trying to be an influencer and influencers hock all sorts of products for a living. It didn’t leave me with a lot of confidence that these employees receive any kind of formal training, particularly outside of their own social, age, and ethnic groups.

After enough trips to this location, and comparing them to other Ultas, I believe the store is consistent but the employee themselves are below average quality. I feel some of the younger employees might benefit from basic foundational education on swatching for multiple skin tones, learning basic hair types and textures, and learning how to work with mature skin.

Almost all of them would also benefit from simple essential customer service skills such as respect and empathy and not talking badly about customers within earshot of them in a really loud and awkward way. As a customer it’s a bizarre feeling to be insulted by someone who you’re literally...

If I could give this location 0 stars I would... I decided to give this location another chance after multiple failed attempts in the past..... I walked in the store and no one greeted me... okay maybe no one saw me walk in. I walked over to the prestige line because this location is the only one that sells NARS in their store and I had $125 worth of points to spend so I wanted to spend some of it on a NARS foundation. I stood in front of an employee looking at foundation and she just looked at me and kept cleaning the display I watched her literally greet and speak to everyone around me EXCEPT me. I walked in front of another employee he also failed to ask me if I needed any assistance. I’m usually against shopping at Ulta anyway considering I worked at Sephora for years but Sephora doesn’t always have everything I needed. I walked out of the store annoyed and told my mom I’ve given this location at least 4 or more chances and I left and went to the Ulta at the Greene and Sephora to get what I wanted. I told Ulta at the Greene I was disgusted with the service I have always gotten at this Beavercreek location. They told me to contact a manger or write a review. The Ulta in the Greene greeted me as I walked in and 3 different employees asked me if I needed any assistance with anything. See I know what I come into the store for I never really need assistance but it is still nice to know that the employees offer their help. I even went to Sephora and told them what happened and they said that’s why they do not shop at this particular location or Dayton Mall. I can say this store needs help with their customer service and attitudes and I personally would not even trust anyone touching my face at this store because the employees appearances are also not up to par like the Greene. I will not be giving this location another...

I’ve been to the salon 2 times previously. Elisha did my hair both those times, no complaint about her. But her availability and my availability didn’t match up to get my hair done before my wedding. So I scheduled with Heather a week before my wedding and she texted me, I sent her photos of my hair, what I’m working towards and told her I was aware it doesn’t happen in one visit but I needed my hair lightened up and roots done before my wedding the following week. She was told this like 1.5 weeks in advance of the appointment and it wasn’t a problem then. And this girl has the audacity to text me the day before my appointment asking me to reschedule because she didn’t have enough time. Again, my wedding is NEXT WEEK. So I called and spoke to the GM and she pretty much agreed and acted like Heather did nothing wrong and had no interest in addressing what Heather did wrong. But called me the day of my appointment, asking if there’s anything she could do since I cancelled the appointment and pretended she wasn’t only listening to what Heather was saying about the interactions and had no interest in hearing my side as well yesterday on the phone saying she never said anything like that and wasn’t doing anything like that. Just told me that I could keep the appointment but they couldn’t do what I wanted, and told them I wanted at the time of booking, at that appointment. What would be the reason for keeping it if they weren’t going to do what I wanted to my hair? Btw I keep calling corporate about this issue and they keep resolving it saying that someone got ahold of me and spoke to me about it when no one did. So I guess it’s not just the hair stylists that are unprofessional it’s...