True Society by The White Dress - Beaverton — Local services in Beaverton

I recently had an upsetting and disheartening experience at True Society - Beaverton. After looking at the reviews for this location, I realized many other brides had similar negative experiences which was validating but disheartening.As a plus-size bride, I've always dreaded the fitting room. I came in nervous, unsure, and hoping to feel seen and supported. Instead, I truly believe they saw my vulnerability and used it against me. Every time I said, "I need to think," they pushed harder. I was told that I had already tried everything they had, that there were no other options, and that if I didn't say yes right then, I might walk away with nothing. It didn't feel like a place meant to celebrate one of the most important moments of a woman's life. When I tried to contact the store to express my concerns, I was shut down instead of being heard by the manager. She said that there was nothing to be done because their policy is final sale only and that we couldn't speak to anyone above her, including the dress designer. She also said they would not stop the dress production and offered no real support or resolution. The manager kept insisting, "You only feel good in one dress, and you looked happy in the photos." I tried explaining how I felt, that while I looked pretty in the dress, it doesn't mean it's what I want to walk down the aisle in. I told them right from the start that this was my first bridal shop visit and that I still wanted to explore traditional wedding attire. I repeated that throughout the appointment, but every time I brought it up, I was talked out of it. Those moments made me feel even more pressure since I was already in a vulnerable state, and I wish my party had been more firm and said no. The stylist kept telling me that traditional styles didn't exist around here, that I wouldn't find anything like that in Oregon, and repeated it until I started to believe her. What she didn't understand or maybe didn't want to is that in moments like this, when you're already emotionally overwhelmed and being told that you've seen everything and have no other options, you feel helpless. I said several times that I wanted to wait and the very last time I said it, the stylist rolled her eyes at me and huffed, like I had wasted her time. They also didn't show me many dresses. And despite me sending over inspiration photos ahead of time, the stylist seemed confused when I brought them up during the appointment. I had to show them again in person, and she said they had that dress but she wasn't going to pull it because it was out of my budget, however she had already been showing me dresses outside of my budget anyways. The manager also insisted my stylist went over their final sale policy but that never happened. If I had known it was final sale, I would have walked out immediately. Instead, the stylist just scrolled down to the signature part and shoved the contract in front of me. My attention was already divided because my party was talking to me, and the stylist was speaking at me, not to me. The manager over the phone said repeatedly that I was not forced and could have left at any time, but I do not agree with this. My stylist did not go over the contract and seemed intent on making a sale. All I want is my money back, because I definitely do not want the dress but every time I've tried to reach out, I've been stonewalled and hit with, "There's nothing we can do." I feel defeated and frustrated. It's incredibly disheartening to feel like your voice doesn't matter, and like your experience is just another transaction to them. Their policies are written to protect them, not customers. The contract even says that if you don't pick up your dress within 30 days, they can resell it. I've seen reviews from brides who said they never even got a call that their dress had arrived. That's not just poor customer service that's shady. Please, do not give True Society - Beaverton your money. I wish I had trusted my gut and walked out. What should've been a joyful experience turned into one filled with...

I had gone to True Society 3 times and each time was a good experience. When I first went in I didn't have an appointment and was allowed to browse and a teammember came over and talked to me about the designers they carry and answered all the questions I had. They let me take pictures of the dresses and the tags so I could look them up online and have a better idea of what I wanted when I booked my appointment.

The next time I came in for my appointment I had Clara as a consultant and she was fantastic. It was her last day on the job but she took all the time in the world with me when I was having a hard time deciding between dresses. She gave me a visual exercise where we walked toward the mirror holding a bouquet to see which dress I could see myself walking down the aisle in. She was super encouraging and informative, she shared wedding photographers with me and all around just gave me a lot of wedding tips. I was really impressed by her and even though I didn't decide on a dress that day she was really helpful in my ultimate decision.

The last appointment I had I was running late and the ladies still accommodated me and my appointment. I had Lindsey helping me, who is the customer experience manager and she was fabulous. She could tell straight away which dress I was going for because she could read what I was feeling when I put them on. Both dresses I was deciding between were beautiful, I believe she does the ordering so she also picked out a dress that was pretty much a combination of the two dresses just to see if that was really the vibe I was going for. She took my measurements and we discussed what was going to fit best and look best. She gave me so many different veil options so I could consider what I wanted to pair with the dress I ultimately decided on. She definitely took her time with me and didn't mind about my appointment running over. She was a joy to work with, I felt really supported and built up and she really made my appointment feel fun and special. You can tell she loves what she does, the quality of care reflects that and honestly you can feel that with all the ladies at the store. Literally when you go to this store you feel like you are THEE bride, like it's all about you and everyone is completely happy to help you on the journey and cheer you on. I highly recommend.

Also, the dress I ended up getting was perfect for me, literally the most beautiful dress I had seen. I tried 3 different bridal stores and this one had such good quality dresses for reasonable prices. I expected to spend twice as much. I couldn't be happier...

I DO NOT recommend True Society. I had an appointment with them in late February (2/23) and tried on a few dresses. I had narrowed it down to two dresses but they were completely opposite styles. I said repeatedly that I would need to think it over but the stylist and other staff kept trying to pressure me into making a decision on the spot. When making a $2,000+ decision, I wanted to be sure it was the right choice. Thankfully I insisted that I was not ready to make a choice and left that day without a dress.

Flash forward to a few weeks later, I see that they are doing a sample sale mid-April. I book an appointment on 3/11 for 4/13… so I book this appointment over a month in advance. Well yesterday (4/4), I received a text message from the store telling me that my “appointment was flagged” in their system because I was in too recently. They said “unfortunately, we are not able to do second appointments during sample sale.” Thinking this was all one big misunderstanding, I called the store. The lady on the phone told me I could not come and shop the sample sale because it would be “unfair to other brides” that I had already seen the selection of dresses at the store. Ummm what?? Made absolutely NO sense to me. The stylist had the audacity to ask if I wanted to schedule an appointment for another day. Yeah, no. True Society made it clear that they do not care about brides, they care about money. I can’t come and shop your sale but you’re more than happy to get me back into the store so I can pay full price? Very very tacky and unprofessional. This isn’t Kleinfeld, so not sure why your sale to get rid of USED dresses is so exclusive. Also, nowhere when I was booking the appointment did it say that I couldn’t come to the sale if I had recently been in the store, and why did it take several weeks for the store to reach out to tell me I couldn’t go?

I had intended to give them my business regardless, because had I not found something at the sample sale, I was planning to order one of the dresses I had previously tried on. After their phone call, they lost my business completely and I will never refer...