My 78 year old mother has been buying and wearing hair pieces/toppers for many years due to a health condition. She has always purchased similarly priced hair pieces that were custom fit, hand made, had a natural-appearing scalp, clips that were sized and placed to securely attach to the head and hair that looked, laid and behaved as human hair does and should.
After being promised a piece of that quality my mother trusted this shop and ordered and prepaid for the item. When it arrived at the store it was handed to her laying crumpled at the bottom of a plastic bag. She tried the piece in the store and it didn't fit her head. In addition, the clips were nonfunctioning and misplaced on the "scalp." Lynn cut and removed the clips from the piece and told my mother that she would replace them with bigger ones for 5 DOLLARS A PIECE (have you ever??? This is a $1400 hair piece!!)
My mother was then assured that she would be totally satisfied with the topper and she took it home to try. The haphazard replacement clips made it impossible for my mother to figure out which way to put on the piece. Every attempt to make it look right failed. Even when taking the piece to another salon locally and asking a professional to help her it still looked so ridiculous and unnatural that the stylist she consulted was shocked.
My mother then consulted with several other local professionals as well as a trusted boutique from out of state. All were in agreement that the item was a cheap, machine-made item not worth even half the price my mother was charged. My mother was distraught.
These toppers have been a very expensive investment because they are a vital part of my mother's personal routine. Her self esteem and confidence were devastated. Not only because of her not having a head covering to wear in public but also because of her feeling that she was mistreated by this store she thought she could trust.
After all the consulting with others and trying at home to put it on and make it look decent she called Lynn and told her that she was really concerned and disappointed and wished to return the item. She was immediately dismissed. She was told it was too bad and reminded that she had "signed the receipt."
My mother tried to dispute the charge with her credit card company but the retailer denied any wrongdoing and told the card company that my mother had signed the "no refunds" receipt. Absolutely criminal. If the store policy is to not allow breaches of contract, should they not also be held to fulfill THEIR end of the contract? A hair piece of custom quality worth over $1400?
My mother will be filing in small claims court for a refund but in the meantime locals should be aware of the unprofessional and unethical practices at this...
Read moreI wish I would have gone to Wigwam salon first! I purchased a wig from New Images in The Villages. Do not go there! I’ve never met such lackadaisical sales person /owner who both would rather sit in the back break room to eat and converse with a helicopter husband rather l than focusing on helping me pick out My first wig. They gave me hardly attention to styling or care for the wig I picked out in the limited choices they offered. I was treated like it was an imposition for me to be taking up their time In their store. Nevertheless, I bought a wig for $250 because I was desperate For some kind of solution to my hair problem.
If you want a real professional, go to Wigwam and ask for Lynn!!! I went to Wigwam to help me fix my new hair/wig that I had purchased from New Image in the Villages.
Lynn showed me many useful wig tips and tricks. She patiently walked me through the process of styling and caring for my new hair. Lynn shared her own personal hair experience and expertise in wearing and selling wigs. She is relatable and extremely talented when it comes to Wig Do’s and Don’ts.
Hands down Lynn knows her Wiggy Fashion and is a JOY to be around. With her encouragement and wiggy skills she made me feel confident with my new tresses!
No more hair shame. Period. Thank you, Lynn for your valuable assistance. Oh, by the way I did end up buying another wig from Lynn. Looks Fab!!! Hugs and kisses. I’ll be...
Read moreMy wife and I recently visited this shop as my wife as been going thru chemotherapy and her hair has been falling out in clumps. So, we made an hour or so drive up from the Mont Dora area and we started her education in wigs. We could not have found a better place to go. Lynn, the manager, met my wife with a big hug and Lynn was a pleasure to work with. She knows what she is doing and and she is both friendly and entertaining. Plus, she let my wife know when something did not look good, so Lynn is a straight shooter, no BS. We are not in a hurry at all and I noticed Lynn had not only some repeat customers come into the store but she also had some phone calls from customers and that was a good sign too. We took some of Lynn's cards so we could give some to the people at the cancer center my wife goes too so they can know where to send ladies. We were kind of shocked they had no idea where Wig Wam is located. To sum up, my wife is very satisfied and has received lots of compliments on her wig and wants to go...
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