CHANEL — Local services in Bellevue

Went in as they are the only ones who carried the Exclusifs parfums line that I discovered earlier in Paris..the asian lady was extremely unpleasant, rude, and gave off a bad attitude when she was overhearing my consultation with another Chanel rep. She was completely wrapped up in new Chanel box ribbons and made me feel like I was a peasant undeserving of her status and time. I would never buy from them after this encounter. This was quite unexpected and will forever be remembered against the brand and its choice for incompetent sales reps. After reading some of the other synonymous reviews, this goes to show that department stores have a much better reputation for customer service & loyalty. They should have never even opened this store as it is devoid of all customers given the atrocious brand rep behavior.

Update: went in again a few months later and was greeted by another sales associate. She might have been at a managerial level. A MUCH BETTER EXPERIENCE overall! She might have saved the brand...

I encountered a very rude Asian staff here. The moment she heard that I’m here to try the product, her face visibly turned cold and inpatient. While I asked for help to put on the product as I’m a newbie, she was very reluctant. I later on asked her for the price, she said 500 and firmly repeated it several times. She later on joked that she was talking about it in a different currency - very funny. She would also say things like “we never do sales” to show her contempt. I ended up buying the exact same product from Nordstrom just because their staff was much nicer. Good...

Deceitful, rude, arrogant staff. Never mind that I spend thousands upon thousands at Chanel and have an awesome rapport with staff throughout the entirety of California and Las Vegas as well as the online customer service, who are all so incredible, THIS store totally gives CHANEL A BAD NAME!!!! I know they are under new management and Chanel has not given them authority to make online purchases for Chanel customers and THIS STORE SHOULD NEVER HAVE THE RIGHT BESTOWED upon them. Collectively the staff is disgraceful. I have to give a star to post - regard that...