David Yurman — Local services in Bellevue

I traveled from Oregon to the Bellevue David Yurman store to exchange a graduation gift bracelet from my grandmother. Everything was fine & I had already picked out the bracelets I wanted to exchange for, and the associate helping me was kind and helpful.

But at checkout, the store manager, Judy, suddenly claimed the original bracelet showed signs of wear. I had only tried it on once as this was a gift & didn’t fit the way I expected and returned it in the original box and packaging. While she didn’t directly accuse me, she clearly implied I had worn it, which was both embarrassing and frustrating. Especially as a young customer who was genuinely excited to be there.

I have a few pieces from the brand and have always admired David Yurman, but this experience was really disappointing. I had to call the Scottsdale store where the bracelet was purchased and have them contact Bellevue just to get the exchange approved. Not the level of service you’d expect from a luxury brand. I won’t EVER be returning to...

Marco is extremely rude and condescending. I told him I was in a huge rush, and instead of handing me my online order, he gave me a lecture about purchasing directly from the store and how I shouldn’t have purchased online because that means that the store won’t get any sales and how I did my order incorrectly. He asked to see my ID multiple times before handing me my order, and made me try my bracelet on before leaving even though I explained to him that I had purchased from David Yurman before and that I know my sizing and what suits me. He is extremely patronizing and needs to be fired. He also had to be reminded to properly package my order instead of handing the bracelet to...

I had a great experience at David Yurman! I originally came in to exchange a piece I had ordered in the wrong size, and honestly, I wish I had just come in person to begin with. The in-store experience was wonderful—inviting, relaxed, and elevated.

The sales associates were incredibly helpful, showing me multiple options that could be great for stacking in the future. I was encouraged to try on a few pieces, and even got to enjoy a little whiskey while browsing.

Special shout-out to Marco, he was fantastic! His passion for the brand and storytelling really immersed me in the David Yurman experience. It felt like stepping into a modern-day Renaissance. I’ll...