Hamblock Lincoln — Local services in Belvidere Township

To start off there have been many small things that were not fixed or we were told “were fine when they looked at them, and worked for the mechanics.” One was we had issues with door not locking the mechanic looked at the latch and it started to work for him. It hadn’t worked for my wife and I for a few weeks. When we picked up the car it was not working, so we ended up getting the part and I did it myself. We have had the “works fuel saver packages” which include 5 quarts of oil, filter, tire rotation and multi point inspection. The tires were not rotated when we got the car back. I was told that sometimes some things get forgot about or looked over because everyone is human. Then I was told I could bring the car back at another time to have them rotated for me. I’m not making another trip to town and wait for something simple that should be done if it’s part of the package. The last straw was when we had some ac leaks. They installed the new seals they said were leaking and still had issues over the next few weeks. Went back to check it out and then all of a sudden we need to replace some lines that started to leak supposedly in the few weeks we had the car. They wouldn’t work with me on the “repair” they made the first time after a...

DO NOT take your car/suv here for services. Specially if you have running boards. No one took ownership for bending my running board brackets on my MKX while getting service for oil change. I was told “ our rack arms do not mount under the vehicle near the bracket. We do not think that bent bracket is from our lift.” Also was told that they would install a new running board but all they did was bent the brackets back straight and sprayed a protection coat over the brackets. The service dept. gave me $49.85 worth of gas for traveling to the dealership twice within 24hrs time frame for this issue they caused….. SN: one of the service members did admit that basically the service department was at fault when i took my suv back to be inspected. The next day I was told the service depart. did not cause damage to running...

Ceasar and Sales Manager Brian made my trading in my car and purchase an awesome experience and they were patient with me through the whole thing. Keith and the whole service department have been wonderful to me each time I need to have my vehicle in for service. They also made sure I wasn't left stranded if my car was left there more than a day. Joe Hamblock even reaching out to me made me feel more than just a customer. The only dealership I trust now. Thank...