Ulta Beauty — Local services in Bend

Personally really disappointed with the Redmond location. I called to schedule a bang trim and the woman on the phone was very unprofessional and clueless as to simply look up availability. Then she tells me incorrectly that the only price available is for the "elite" stylist and that there was not a tier system anymore. The truth was that there was only one worker doing hair, not that the 3 levels of pricing was gone.

Anyways after that, I decided to only get a bang trim.

I asked for 1pm, she told me how is 12 45 and I said that would probably work, not knowing she the stylist had a full haircut appointment at 1, leaving me with only 15 minutes for a bang trim.

The day of I admit I was about 5 minutes late and called before 12 45, (when I was leaving my house) to tell them I'm running a few minutes late. They told me that was okay and they'll let the stylist know. So I show up around 12 50, and off the bat the lady, Kayla, is very rushy with me and not really interested in making sure she knows what I wanted as far as a trim goes. She quickly and messily parts my hair and starts cutting it diagonally downward, in a very jagged fashion. I have fine hair as well and she didn't take into account what the bangs were supposed to look like for a second and proceeded to basically thin them out without bringing the length up. I was there for about 9 minutes and told her I wanted side swoop bangs, rounded out and straight across. Utterly ridiculous. She barely communicates with me the whole time I'm there and just talks about how she has another appointment really soon and how I'm "so late" 5 minutes. Really? They need to hire someone more experienced in the salon that doesn't need their manager protecting them when they execute a bad cut. They refused me a refund which is fine, but the manager was very argumentative on the phone, constantly saying that "she's the best, she's worked here 20 years, I'm taking 'her' side on this one" Just really werid stuff. As well as continuously mentioning how they "reviewed the cameras to see how late I was" Which was 5 minutes which is what I told them day of. Considering she couldn't simply cut my bangs straight and blend them in evenly in a whole 9 minutes. After 20 years you'd think she could do that right? Before I even got my glasses back on to check it out she had already took the cape off me and printed the receipt.

If a customer is late thus causing the stylist to not be able to do a decent job, they need to cancel and offer to reschedule the appointment. Not tell me it's fine, knowing I'll be late, and me not knowing she had another customer coming so soon after me. And just squeezing me in to make a quick buck and leaving me with a haphazard haircut and feeling so upset and uncomfortable afterwards.

Ulta has good products but their policies, drama, immaturity, disrespectfulness, and inexperience is really going to sink that place. Have higher standards for the people you hire.

I immediately went to another salon and they were kind, attentive and patient with me and cut it evenly with no issue. Really no excuse to do that and keep someone's money.

First 2 pics are after I went to a legit salon and got it fixed, last 2 are what the "20 year bleach blonde expert that no one has ever complained about"...

I have had 2 really great experiences with Ulta in Bend. I was purchasing waterproof/tear proof makeup for myself for my daughters upcoming wedding. Ulta can be overwhelming because of all of its choices. All I really know is cheep drug store make-up. One of the artists there pointed me towards some great products, did demos to show the smudge proof ability. I was about to put away a cheaper brand WP mascara when she told me that it was a good choice ...that I should stick with that if I like that product. What??? That is unheard of....she didn't try to up-sell me. Wow. The products worked great I never smeared even through my tears!! Thanks Ulta employee. The second experience was one day before my daughters wedding our make-up artist canceled on us. One of her bridesmaids booked it to ulta with only a picture of the bride. Our main need was a foundation that wouldn't look fake or cover her freckles and would look good with flash photography. The clerk took a look at her picture and gave 3 free samples for her to take home instead of making her buy 3 $50 foundations. One of the foundations was perfect and She looked beautiful! Thanks Again Ulta...

It's not very appreciated when an Ulta employee tells you to order something online because you're out of it in the store and that I will get 40% off but then when I go online it doesn't work. So I call the 800 number and it doesn't apply. So the worker lied to me! Your employees don't know what products are on sale? Shouldn't you be educated on what and what does not apply so that you are not telling customers Ulta members lies! And then you take zero accountability and do nothing to make it up for me. You tell me that I have to drive all the way from La pine back to Bend to show you the receipt. After I receive the full price order and you'll apply the discount. It would cost me more to drive to from La pine to Bend and then have to return home. That's 3 hours worth of time and if I were getting paid by the hour that would be $90. So why would I waste my precious time coming back to your unaware store in your lying employees! Zero accountability zero. Apologies and nothing done to make it right!...