World Market — Local services in Bend

Placed an online order that stated it would be ready for pickup end of day as they had the item in stock. I showed up before I had received an email because I was headed back home after work and didn’t realize it would be such a big deal to pick up an item early. Karen helped me at the front and was super friendly but explained The item probably wasn’t ready because they don’t have staffing which I totally get. I explained to her how I was really hoping to get it that day as I needed it the next day and figured since it was in stock it shouldn’t be an issue to pick up and I didn’t mind waiting. She said she would have the manager call me if I just wanted to hang out for a while but it might be an hour which I understood as everyone’s understaffed. I showed back up (about an hour later) 45 minutes before closing to see if I could pick up the item and I haven’t received a call yet. Karen again was very helpful and apologized that no one called me yet, she had a guy named Miles come over and try and find a sticky note she had left for the manager. Miles ended up finding the sticky note in the trash crumpled up, which he apologized for. He was able to find the item for me but had to get the manager to sign out the order. The manager didn’t even acknowledge me and was clearly very frustrated and passive aggressive. She made a fuss about having to go to the back and print out my order and said it would take her a while to do that, she was gone for about 10 minutes. She came back told me to sign the paper and that was it… I really appreciated my interaction with Karen and Miles, however I was very disappointed with my interaction with the manager and how she was interacting with her employees. I understand being understaffed and I apologized for coming for the email that said my order was ready came, however I ordered the item with confirmation that it would be ready for pick up at the end of the day. Seems like corporate should advertise that option if it is so difficult for...

Regrettably, the World Market location in question appears to suffer from notable organizational shortcomings and subpar customer service. The disarray within the store, coupled with employees demonstrating limited respect towards both management and customers, creates an unsatisfactory experience. Such lapses in professionalism and courtesy contribute to a negative impression, leaving customers disheartened and disinclined to revisit the store.

The lack of orderliness and the apparent disregard for customer satisfaction undermine the overall appeal of this World Market outlet. A harmonious shopping environment is crucial for a positive customer experience, and when such elements are absent, it detracts from the store's reputation. The reported issues with organizational structure and employee conduct underscore significant areas in need of improvement.

In summary, the disorganization and poor customer service at this World Market location, coupled with a perceived lack of respect towards management and customers, create an unfavorable atmosphere. Such concerns understandably deter potential return visits, highlighting the importance of addressing these issues to enhance the overall quality of service and regain...

I never leave reviews but my experience here yesterday inspired me to write one. I paid for a rug that wasn’t in stock and the manager told me to come pick it up three days later. I came in and they had no record of it and said they would never sell me a rug that wasn’t in stock. They said the person at the register and the managers know not to sell something that isn’t in stock . Two managers came over and said they are the only managers who work there , one of which was working on that day and she didn’t sell it to me. They were clearly not going to help me , even though I had a receipt , because I can only assume they though I was trying to scam them . They finally figured out it was the general manager who sold it to me , and he put a note in the wrong spot. There were several staff and customers watching the whole interaction and it was embarrassing. and rude to treat a customer who just spent $250 like they did something wrong or was trying to scam them when it was them being disorganized. I didn’t get an...