Harris Jewelers — Local services in Bethel Township

Bought my engagement ring and a diamond tennis bracelet here and regret giving them business. Worst customer service ever. They took 3 diamonds off the tennis bracelet and told me they could make them into a necklace. I paid $60 for the sizing (after they told me it wouldn't cost anything) then another $100+ for the chain for the necklace. After a few weeks THEY CALLED ME AND TOLD ME IT WAS READY FOR PICKUP. I went in to pick it up and no one knew where it was. They took my number, no one ever called. I came back a week later, same story still no clue what happened to it. Gave them my number, no one called. Called them after a few days, they still didn't know anything, took my number again - no one called. Went back a fourth time, still nothing and gave them my number again because they apparently care so little about me they threw it out every time I gave it to them before. Finally they call me and say they have it, and "as a courtesy wouldn't charge me for anything" after I already paid for everything..... didn't get a refund, didn't even really get any sort of apology. Couldn't have left fast enough. Me, my wife, and my family will never go back and I'm done recommending them to my friends who are looking for engagement rings. Flat...

I am shocked and appalled at the unprofessional and shady way this jeweler has treated me . A MONTH ago I dropped a family heirloom ring off to Ron to be sized for me. While I was there dropping it off, I EXPLICITLY asked Ron to NOT touch the prongs, diamonds, or do anything other than size my ring. After a week, I went to pick up this very special ring and it was the wrong size. Things happen, so I left it with them again to correct the mistake. THREE weeks later, Ron informs me that he preplaced 26 prongs on my ring and that it would normally cost me 600 but he would give it back to me for 100. He did not ask me if he could do this to my ring and did exactly what I asked him not to do. After all of this, my ring is STILL the wrong size. Who even knows if Ron put the same antique diamonds back in my ring? This place is dishonest, despicable, and you will not get what you ask for. I am shocked and will NEVER bring any of my jewelry to this...

Today, my husband and I went into Harris Jewelers for the first time. We were greeted by a very nice woman willing to assist us. For some apparent reason, an older gentleman intervened and took over (I am not sure why as we were the only customers in there), so I am not sure if he was the owner or not. We specifically came in there to look at estate jewels and in particular were looking to see if there were any gold Rolex watches available. The older salesman condescendingly mentioned that the gold Rolex watches started at $15,000. I mentioned that we priced them new but wanted to see if can get a pre-owned one at a better cost. We kept looking around and then talked again about the Rolex watches and again the salesman indicated that they start at $15K. My husband then said money is not a problem. I said I am done and we got out. I am not sure who this guy thinks he is dealing with but he apparently does not know how to...