gorjana — Local services in Bethesda

One of the worst shopping experiences I ever had! I entered the store on Saturday, October 8, 2022 at around 3:30 PM EST. There were two young female employees working and I was the only customer in the store. I was looking to purchase a gold necklace and bracelet. The employees did not bother to help me and didn’t ask me if I needed any help. They were on their cellphones the entire time that I was in the store. Unfortunately, I just helped myself the entire time. I found two pieces that I really wanted to purchase and I asked the employees for the price on each piece. They just looked at each other and said they didn’t know the price. I asked them if they could help me put on the necklace and bracelet and they pointed at a mirror and told me to put it on myself. I tried on the pieces myself and I asked them for their feedback and they did not say a word; they both looked like deer in the headlights. I asked them what material it was made of and they didn’t know. I proceeded to walk around the store and I found exactly what I was looking for. There was a gorgeous luxury gold necklace that I fell in love with and wanted to purchase on the spot. I asked the employee if she could pull the piece and provide the price so that I can purchase it. She was texting on her phone and ignored me. She then looked up and, “I’m sorry, did you say something?”. I was disgusted with her/their behavior and left the store immediately! Thankfully, I found a Kendra Scott jewelry store across the street. The employees at Kendra Scott were so nice, they treated me with respect and they provided excellent customer service. Gorjana, you missed out on an $800 sale from me! You should train your employees on how to provide excellent customer service. I will tell all my friends and family to shop at Kendra Scott and to avoid Gorjana...

I purchased a pair of the 14k solid gold classic huggie (13mm) from this location around August last year, and I couldn't be more thrilled with my purchase. These earrings have become my everyday go-to, thanks to their lightweight feel and adorable design.

Recently, when one of the clasps on my huggie wasn't latching properly, I reached out to gorjana's team via email. Within less than 24 hours, a personal and attentive representative responded to my inquiry. Sophia swiftly arranged for me to send back the faulty earring and promptly issued a replacement at no cost to me.

This level of customer service is nothing short of exceptional and truly demonstrates gorjana's commitment to standing behind the quality of their products. Without a doubt, I'll be returning to gorjana for more of their stunning pieces in the future. Highly...

I just had the most amazing experience! I work in sales and it’s very hard to impress me but these two ladies went above and beyond! I want to shout out Rochelle and Jasmine! Rochelle answered my questions over the phone with such kindness and understanding of my personal request! She clearly communicated this to Jasmine who kindly accommodated my request and handed me my gift with a smile! It’s because of these two ladies that I am writing this review because this type of service does not come...