ALICE + OLIVIA — Local services in Beverly Hills

Star — Never Ordering from Their Website Again

As a longtime shopper of high-end brands, I expected better from Alice + Olivia. The fit of the clothes is wildly inconsistent, and ordering directly from their website has been more hassle than it’s worth. Returns are a nightmare — no confirmation emails, no updates, and confusing shipping logistics with items arriving from multiple locations. They claim you have 14 days to return, but by the time the rest of your order arrives, that window is closing.

Worse, I used their provided FedEx return label and was told at the drop-off that the label had already been used. When I called customer service, I got a voicemail asking me to send an email instead. The Vegas store gave me a number that leads nowhere. Email support? “Give us 48 hours.” Still waiting. Still no refund.

This is unacceptable for a brand charging $400+ for blouses and even more for dresses. If you can’t invest in reliable customer service, you don’t deserve premium pricing. I’m now contacting my credit card company to dispute the charge.

Tip to management: Your customers have the means to shop anywhere. We don’t have time to chase...

Not only their clothes of terrible quality, they also have a 14 day return period. They don't even tell it to you when you buy it, but write it small on the check at the bottom, as if someone is reading it. I was in Miami and got covid and stuck there for 2 weeks. Upon returning home, I decided to return the jacket, as I found a better one online. But I was refused a refund and even a store credit. That is, they do not value their regular customers and cannot even make a concession in case of illness. I will never buy anything from them again in my life and I do not advise you. P. S. Eddie, the Beverly Drive store manager spoke to me very harshly and...

Nicoletta was a dream to work with and I hadn’t even planned to go shopping(!) I spotted the white palm linen suit walking by and my husband said try it on as it goes with our company brand theme (loveyourliver.com) after lots of help figuring out my sizing I finally got it perfectly right and the Jane Austen looking dress that I fell in love with got my knickers stuck with the zipper and nicoletta calmly helped sort it out 😂thank you lovely team and for the bubbles and chats and sorting out the invoices for us. We had an amazing...