Kent Jewelers — Local services in Blacksburg

I had the most pleasant experience today at Kent Jewelers, thanks to Michelle! I came in needing my diamond reset and my watch fixed, expecting the usual transactional visit—but Michelle turned it into something genuinely enjoyable.

First of all, she’s incredibly professional—organized, attentive, and clearly knows her stuff. She treated my diamond with the kind of care and respect it deserves (which is more than I can say for how I treat it sometimes).

Now, here’s the funny part: I brought in my watch, assuming something was broken. Turns out, it’s solar-powered. Who knew? Certainly not me! But Michelle knew. She didn’t make me feel silly about it—just kindly explained how it works and that it only needed some sun. That’s the kind of tact and kindness you don’t always find in customer service. I walked in needing repairs and left with a working watch and a mini science lesson.

Responsible, professional, and genuinely kind—Michelle is the kind of person you hope to find in any service business. She made what could have been a chore feel like a bright spot in my day....

Shopping here for an engagement ring was such a wonderful experience! The folks at Kent really know their stuff, and took the time to explain all of our options and the pros/cons of each. My girlfriend found her dream ring thanks to a suggestion from the gentleman we initially worked with (whose name I forget but we owe him for finding the dream ring that made her tear up!), and Michelle has been fantastic to communicate with in our follow up appointments, as well answering all the extra questions that came up along the way. The atmosphere is personal and professional, and I definitely recommend Kent to anyone looking for a ring for their special someone or even a little something special for themselves! We'll definitely be going back for our future...

Michelle, the assistant store manager, was amazing! So kind, knowledgeable and top notch customer service. The store is really nice and smelled great. I felt comforted immediately. She followed up with me in a timely manner on a quote. I was given a proper receipt with an image of my exact ring, which I loved. I went to have my ring resized and it it came back 100 times better than before. It doesn’t even look like the same ring! They clean and buff/ polish for no additional charge! Also, I had been quoted by several Jewelers for a resize and their price was the most reasonable with a good turn around. This small business, is worth yours. 10/10 I would go again and refer to...