Mellow Mushroom Blacksburg — Restaurant in Blacksburg

I will start with Mellow Mushroom has been a restaurant I look for when traveling. This time in this location, it was a huge disappointment. I noticed a pattern of bad reviews on Sunday nights. Maybe that was the issue. When we arrived (5:30 p.m.), we waited over 5-10 minutes for the hostess to just appear. No one was greeting us or saying hi. Another group of 3 was waiting too. No sign was there except to wait to be seated. Then the hostess came rushing back apologetically and breathless. She then began to seat people. Once seated, it took 5-10 minutes for the waitress to appear and bring drinks (5:50). She took our orders . We then saw her about 25 minutes later (6:15). At that point, the medium mighty meaty pizza had arrived nice and hot. Our son was two pieces in. She asked if we were ok but rushed off before we could ask for him to get a refill. So, we have been in the restaurant 45 minutes and have one pizza, dropped by another person who then ran off quickly. We have no idea when the other two are coming - two gf house pizzas. Our son had now eaten half his pizza (mostly what he was going to eat), and our pizzas are sat down in front of us. It is now 6:25. We ask for our son to get his refill. The girl who brought all the pizzas said she will find the waitress. The pizzas have raw veggies on top and are warm to cool. The waitress appears with new drinks for everyone. We explain that the pizza is not hot and ask if she can reheat the pizzas. My husband and I are 50 and have never sent food back to the kitchen, but it was that bad. She could put the pizza pans on her hand because they were so cool. She says they were ready first so they must have cooled down. She passes a few minutes later and I explain that we had just gotten the pizzas so they had been sitting somewhere. She says she will talk to the manager. Our son is done with his pizza so I suggest we leave and try to find food elsewhere. 6:35 - we finally get the pizzas back - they are very crisp (can't cut with a knife and fork) and my husband's is burnt on top. We are not eating 20 minutes after our son who is not done. We ask for the check. The manager never comes to talk with us. The waitress returns with the check at 6:45. She is apologizing but only agrees to take one gf pizza off the bill. We eat the pizza as best as we can. She runs the credit card. We put my son's leftovers in a box and leave at 6:55. What is the use of refills if the waitress does not come by to pay attention to our drinks. We say three waitresses and their tables were never together. They were running different places. The restaurant was not full. Where were our gf pizzas when we did not have them? Where was...

I've had this pizza before, and I thought it was really fantastic, so I was pretty excited to try it again

Most of the pizza was pretty similar to the last time I've had it. This starts with the olive oil and garlic base - which I prefer over the traditional red sauce base for pizzas When going with this option, the pizza gets an oily, buttery, flavor that tastes really good - with an additional garlic flavor I did think it could be thicker - as the pizza did seem to be a bit on the thinner side. All three of the cheeses tasted pretty good but maybe there could've been more of it

Moving on to the toppings, my favorite part by far was the mushrooms. These were just fantastic - cooked well, combined great with the olive oil base, and were really soft and juicy. The rest of the toppings weren't super noticeable, however, as I didn't taste the onions/chives that much

I do have to mention how good the garlic aioli swirl was - it just adds that slight extra bit of oil/garlic flavor but only in certain spots

The part that strongly disappointed me here was the crust When I've had the pizza before - it's been fantastic - but this time it was incredibly chewy and barely even edible. My jaw was in pain from chewing after finishing the crust on my very first slice. If not for this being the case in every slice of the pizza I had, I would've given this a really high score, but the crust being so bad drags this down overall significantly. Not sure what happened in this case - but I somewhat considered sending the pizza back due to it

For the price, this won't beat national chains like Dominos, and I do think (certain) options at Dominos are better, but compared to other foods it's still a good enough price for a full meal

Overall, excellent pizza marred by an awful...

First of all, when we walked in we saw plenty of open tables and workers just in their phones, until five minutes went by where we finally got our server. She asked for our drinks, and she seems like a nice lady other than the teen girl stereotypical slang voice. When she got our drinks it only took about 15 minutes for drinks when she messed up a simple coca cola, but nevertheless, she fixed that quickly and about 10 minutes later asked for oir choice of food. I got a simple burger because I was simply not feeling for pizza that night. The menu said it was a normal burger but I would see for myself in a long 25-30 minutes. My families pizza was apparently really good, and I wish I could say the same. I got my burger and the pattie looked like a smash burger, but whatever it's just the taste that matters. Then when I took the toothpicks out, the whole burger started falling apart, I got maybe 1 or 2 bites until it turned to greasy mush, not being able to eat anymore. Then in th middle of my slight anger, a worker came in, just starting his shift is what I thought, and I was right. But he spoke very loud and would say some random things sometimes. He seemed like a nicer person and funny guy just at the absolutely wrong place, and obnoxious workers plus a hungry and frustrated teen boy, is not a good combination. I kept my cool and that was that. So overall the best part was leaving. Would...