Best Buy — Local services in Boardman

Fantastic location and fair prices!! The wife and I were able to grab a new Samsung (Harden Kardon HW-Q70R) originally priced at $799.99 and was able to grab it up for 219.99!!!. Now this one is definitely one of there higher end models. Just know that there are much more affordable choice when it comes to soundbars and enhancing your movie/ Theatrical experience! This one also came with a large 8"wireless subwoofer aswell ( NOTE:.most cheaper models dont). Mind you ours is a 3.1 which means as follows......the 3 stands for one center speaker and two front speakers "left&right" and the .1 represents the subwoofer. Now to have a true "surround sound" stereo you must have a minimum of atleast a 5.1 stereo. They do sell some even higher end models that come complete as a 5.1 or higher like the Nakamichi Shockwave 9.2 4-channel $1399.99. But being this was going to be our first sound bar and I was budgeting i opted for the middle of the road. We did buy this model blind and not checking any prior reviews but to our surprise I made an excellent choice as it was one of the best highly rated ones in the 2019 fiscal year:). So after doing some digging we found out that Samsung offers the wireless "surround sound" speakers (SWA-8500S) as an ad-on option (sold individually). Whats nice about these is you can be fully immersed into your movies with FULL SURROUND SOUND and pick up all the little background noises that the soundbar by itself just can't do alone. We were also able to pick a set of these up as an "open-boxed item for only $77.99 when originally priced at $129.99.The BEST thing is that these also will connect wirelessly to your soundbar (certain Samsung models ONLY) and be super easy to put up. The wife and I took the extra step and picked up a set of Rocketfish Speaker Mounts to hold up our rear surround speakers $24.99. Whats nice about these is they are on a moveable elbow to be multi-directional. This allows you to position your rear speakers in any way you choose depending on your certain listening position. So now with all that said we now have turned our bedroom movie experience from a 3.1 into a true 5.1 full surround sound experience! Keep in mind i am an audiophile and have what is known as a full component stereo system 9.2 as our main entertainment in the family room. Overall very pleased with our purchase and highly recommend you check them out if you ever find yourself needing to replace a prior set-up or just wanting to enhance your sound experience. And if you are ever looking for the best possible sale deals its in the first couple weeks of the new year as they take all of the last year stock and floor models and discount them to make room for the new years models. Hope this review helps and explains a little more in depth how and what...

I usually will avoid shopping at this store at all costs because of the insane markup, but I needed a specialized cord (HDMI to DVI) asap. I searched the internet and found the cord on Amazon for $5. Best Buy had one cord left in stock listed at $7.99 and then 20 in stock of different brand of the cord listed at $16.99. I put the former in my cart and attempted to do the "Pickup in Store" option. Now keep in mind this was right at 7:50 pm and the store closes at 9 pm. All pickup orders had to be placed before 8 pm in order to be ready that same day. I went to check out and the card info they had was outdated. Unfortunately something was wrong with their system and I could not enter any new card information or change my outdated information so I just canceled the order. If you have ever placed an online order for Best Buy you would have seen there is a timer that says your item is reserved for 15 minutes while you checkout. So when I went to reorder the cord it said "Out of Stock". I called Best Buy and got some agent in some other state and explained in depth what just happened. He laughed and told me he would help me and it wasn't a problem. He placed me on hold for about 5 minutes and came back on and said, "I'm sorry sir, it looks like someone purchased the item." -- Wow! 😲😲😲 -- How stupid!!!??? So now it's after 8 pm and the 15 minutes had passed and the cord was showing available again, but it said " Ready for Pickup Tomorrow". I raced to the store before they closed and when I got there I told a rep standing around everything that had happened. He checked the rack and lo and behold the cord was not there... He excused himself to go and check a different area and came back with the cord 5 minutes later. He said someone online was going to purchase the cord and it was picked for the order and placed in the reserved bin... Again... WOW! 😲😲😲 -- The only reason I gave them 3 stars is because of all the cool stuff they have. Other than that, their prices and their employees, are...

Best Buy has shown improvement in some areas, particularly in honoring their 24-month protection policy as agreed. I purchased a $2,500 laptop that consistently had issues. Eventually, they performed what they call a “junk-out” and provided me with a full refund, though it was issued as a Best Buy gift card (store credit). Still, I was able to use it toward a desktop computer that I now enjoy, and which has worked fairly well so far.

The reason for my three-star rating, rather than five, lies in the significant shortcomings of Best Buy’s phone-based Geek Squad support. The in-store Geek Squad team is competent and generally reliable, but the phone support is extremely poor. It is outsourced, making communication difficult, and after multiple calls, I’ve found the remote agents do not stay on the line while working on your computer. While you can end the remote session, this prevents you from asking questions and learning what is being done — which could help you avoid the same issues in the future.

The phone support, whether for technical issues or account assistance, is consistently unhelpful. For example, I was locked out of my Best Buy account and, despite eight months of effort and approximately 40 phone calls, the issue was never resolved. The support team has no direct communication with their back-office staff, even internally — employees must email them, leading to lost or mistranslated information. Responses take 7–10 business days, and if the reply does not solve the problem, the entire process must be repeated. This endless loop is both frustrating and ineffective.

At this point, I have completely given up on regaining access to my account through the app. The phone support experience has been so consistently poor that it cost Best Buy two stars in this review. This is an area that urgently needs attention and improvement — though, based on my experience, I am doubtful it will happen...