Sleep Number — Hotel in Boardman

We are returning. Filed a complaint with BBB due to the negligence, the sales associate Jacob misrepresented and opened a credit card account without my permission, plus never was told this was an air mattress and the Base is non returnable. So many things left out of this transaction. Had to contact the credit company, credit bureau and my bank. We were in the process of buying a new home and I clearly stated this and told him we do not need a credit card and he clearly new we could not afford to have a hard pull. He even started talking about his house hunt experience when he purchased an home and he understood. I’m just very disappointed and livid. The bed is uncomfortable and God forbids we ever had electricity shutdown worldwide. The bed would be FLAT. Not including that you will be paying a higher electricity bill to keep yourself at float. Might not be a whole lot of difference but all adds up at the end. They will tell you they have a payment plan and it’s a soft pull and it’s to just see if you qualify for payment plan since they are running a special on this program. Please pass. I’m sure others was hustled too. Very disappointed and my credit score dropped 9 points then another 29 points. I work so hard to keep my credit score up. We have the money to pay this out in...

Jordan, the store manager who sold me the bed, was great and very helpful. I scheduled my bed's delivery and on the morning of the delivery I prepped the area where the bed was to be installed. That meant disassembling the bed frame and moving each piece elsewhere. Twenty minutes AFTER the delivery window opened, I got a call saying that they had to reschedule due to a technician emergency. Okay, that sucks but it's fine. They rescheduled the delivery for a week later. A week later, I used a vacation day so I could be home for the delivery. Ten minutes before the delivery window opened I got a call saying they had to reschedule due to a technician emergency again. At this point, it has become unacceptable. I can no longer trust that you'd be able to get a technician to my house if I were to start having problems with the bed. For that reason, I am cancelling my order if I can ever get through to your...

Awful experience. Went there today to buy a bed during their Memorial Day sale. Male salesman that wasn’t even helping us interjected himself into our conversation and then continued his childish behavior with an extremely rude comment directed towards me. My girl and I decided to leave without making a purchase. On the way out we told the saleslady that was actually helping us that we were leaving and her buddy cost her a sale. He then came outside and was sarcastically waving bye to us as we were driving away. I wouldn’t have guessed Sleep Number was in a position to chase away business since we were the only customers in the store at the time but maybe they were expecting a post-picnic rush and didn’t...